Sims 3 website is down?

Yes, I know it's frustrating not being able to add anything more to our games from the store at the moment but at least the game still works with what has already been installed before the site went down.  EA is aware of the issue and are looking into it as well as updating the whole site.  If you have the 'keep my signed in' option saved in the game options, it should sign players into their games after it loads even though the launcher says that the EA and Sims 3 accounts are not connected but I think that's just because the Sims 3 site cannot be accessed right now.  Some things might work off and on as it took several days for me to be able to accept a friend request from Sims 3 that finally came through in game.

Hope you and still have fun playing in he meantime.

I have not been able to access my Sims 3 Store account and purchases for over a month. I have been a customer for many years and the account is probably 15 years old. I bought a new lap top and need to download my store merchandise. I can not. It won't let me sign in. I can not access the exchange or my studio. I want to know what will be done about this? If I try to log in, it just reverts me back to the first page. Thanks. RW

I still can not get in! :(   

The problem is a double tap.  Unable to login at the TS3 website, and unable to login using the game launcher.

Its about the same time it happened to me.

I startet downloading from other sims 3 players websites, instead of store.

And i kindly thanks for the items by sending a donation to the website, if possible, and i hope they will put up more items, and keep there website going..

Try this site.. i have had grate experience whit this site.

https://aroundthesims3.com

No one can access the site still and support can't fix it no matter how many times they ask us to change our passwords.  If it isn't fixed soon EA and games on EA's platform will no longer be an option to gamers.  

7 dec 25, 12:38 mst - still stuck in login loop. 

bump to keep this topic near the top of the page

I’m having the same problem. So frustrating!

I just tried today 12-7-2025, the same thing happened. I finally get The Sims 3 to work on my main PC only to now not be able to get to my own uploaded stuff and plus I still have spending points on the store. But I wont hold my breath that it will be fixed anytime soon. I've been a customer since it opened, and have bought most of the stuff on there, so I don't want to lose access to it!