Forum Discussion
243 Replies
Yeah they are aware of the issue as EA_Solitaire posted earlier.
Sims 3 website is down? | EA Forums - 12899232- graceymanors2 months agoLegend
Just wish there was a way to download without having to login been wanting to download some houses and a world so I can do my story.
- BonnieLM7772 months agoRising Traveler
Thank you, hope it gets fixed soon, I filed a ticket myself today
- fruitydon2 months agoNew Scout
If you want something that is not too large in size, I can always send it to you via messenger on Fb. I have done this already, for a friend.
Just add me and send me the link to what you want downloaded.
https://www.facebook.com/fruitydon/ - Polarbearsims2 months agoSeasoned Newcomer
I have started a case with EA and spoken with an advisor in regard to this issue. They have reported it as a bug and requested that I also report it here.
The issue probably started about a month ago now. I figured it would work itself out, but it never did. The issue is when I try to log into the Sims 3 exchange. It is also affecting the signing in on the launcher. It appears to be a sign-in loop, but everything I have researched online to fix the loop, but nothing is working. I am able to sign in when I have the game running. I have researched it with that as well, and everything I come across isn't working. So basically, I sign in. It acts like it is signing in, but when the home page loads, it says I'm not logged in. I click log in, the screen flashes once, almost as if it was going to load the sign-in screen, but can't. It then goes back to the home screen, showing me that I am not logged in. When I try to log in through the launcher, I get an error message. I have uploaded an attachment of the error message. I use Firefox and Edge for my browsers. I have tried everything I can think of, and nothing is working. I do have VPN on my computer, and whenever I try to sign in, I turn that off, so I know that is not the issue. I have my browser set to always clear cache, temp files, and history every time I close the browser, but just because, I manually cleared all that while trying to figure out the issue. Doesn't work. I even downgraded my Firefox browser, just for a test, and it didn't work. At the start of the issue, I had changed my password, which didn't fix it either. The EA app works fine; the game works fine. It's just the exchange website, and I am unable to log in on the launcher, so I cannot upload anything to the exchange either.
Please help bump this issue up. The advisor told me to try keeping this issue bumped.
Also, if you have any suggestions, I will give anything a try. Thank you all for your help!!
- Faoiltighearna2 months agoRising Ace
29 nov 25 13:42 mst - still can't login to the sims3 site. get stuck in the login loop (click login, wait a moment, page refreshes with no actual login being done) on both firefox and chrome. cleared cache - no change. can't access my studio, my page, my store with the tons of things i've purchased over the years.
- simmerkaylak2 months agoRising Novice
I have this issue too I tried everything
- graceymanors2 months agoLegend
Thanks! It might be too large as its a world.
- fruitydon2 months agoNew Scout
It was a world that I sent to my friend, but probably a small one in comparison to others. I can't remember off hand the max size that can be transferred via messenger. But anyhow, I will leave the idea with you, just ask if you want me to try :)
- Sallyoksana2 months agoNew Novice
Is anyone else having issues with signing into thesims3.com? It doesn't seem to matter which browser I use, I cannot sign in. It's been this was for a few days now.