Sims 3 won't open. I own the game, but EA won't let me play.

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Launch Game
When did this happen? (dd.mm.yy hh:mm) 10/03/2024 12:00AM
Summarize your bug Unable to open a game that I already own.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I'm unsure
What happens when the bug occurs? It says that I need a membership in order for me to play
What do you expect to see? The actual Sims 3 launcher

‌

I've owned the game for years already. Same with the extensions. When I last played the game on March 8th, it was working fine. After that, I was unable to play the game anymore. I've cleared EA's app cache 2x, repaired the app 2x , repaired the game 2x.

I'm scared that if I uninstall then I won't be able to play anymore at all. I've contacted EA through live chat and they told me to buy the membership which is stupid. I emailed them earlier today for an answer and nothing back yet. Is there something I need to try again?