sorry about that...we're player shere trying to help each other if you wish to contact CS to assist with account/purchase isses try these steps
the $ charge is cards carrying the visa and mastercard logo all require retailers to institute the $1- $1.20 or so in some cases hold process and most also include debit cards. the charge is a preauthorization that provides a way for your credit card company to verify the card is valid before allowing you to use it when the amount of the full charge is not yet certain the $ charges are refunded tbh i have no idea how many business days that could be 7-10 days
if in the event you need to contact CS
1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Advisor
guide on how to contact CS
http://answers.ea.com/t5/Beta-Archive/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/2161281
