I brought dragon valley earlier today and I got the gold bundle I received my sim point and dragon valley but I haven't got the Celtic land. I have tried installing and reinstalling but it still hasn't showed up I have also check my purchasers history multiple times and still nothing.
Any help would be greatly appreciated
when i got dragon valley gold i had a code for the celtic land set to redeem in my the sims 3 account check your emails for it if you did not get a code for that then contact CS
They can be found here: https://help.ea.com/contact-us
Choose a category, a game and a platform for the contact options to show up.
If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.
See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html
when you buy the bundel EA is not giving out the code to redeem celtic lands... i have been on chat and called them and they seem unable to do this very simple task.
i think its outrageous and a con!!!!
As you can tell i am furious as I have spent so much money and time trying to sort out.
Shame on your EA you earn so much profit form the Sims, its a cash cow and this is how you treat your loyal sims customers.!!!!!!!!!!!!!!!
which bundle did you buy ? standard ? gold ? disk ? from origin ?
I have the same problem. I bought the gold bundle of Dragon Valley with Celtic Lands included. Dragon Valley downloaded well, and the launcher did say, "Celtic Lands is downloading." That was the end. Not one mention of Celtic Lands since. Not one trace of Celtic Lands is listed on the launcher, either above or below DV. But more importantly, Celtic Lands does not show up in the game. No registration numbes were given me with my purchase of Dragon Valley Gold Bundle.
In fact, most of the time, registration numbers aren't listed when worlds or EP's have been purchase as of late. We end up having to contact the EA's help team with our order form receipts in our cyber paws and our stories of missing registration numbers, worlds and what-have-you's.
I have been a fan of The Sims since the very beginning. I own every game, every world, and every EP there is. Out of all the Sims games that have been made, why is The Sims 3 so flipping complicated?! I really love TS3 so much and keep coming back to it. But there's so many glitches and missing things to The Sims 3. I too am really going nuts. In my honest opinion, EA seems to be concentrating so hard on The Sims 4, that our beloved Sims 3 is being left in the dust with more and more problems.
Did you check your purchase history here: https://store.thesims3.com/purchaseHistory.html ? Store content is found there and extra worlds are store content.
(not sure if you still need help though or if it was just a statement you made)
I bought my DV through Origin. No registration numbers given. It just downloaded instantly. I have uninstalled and installed DV five times through the purchase history at EA's site. Still missing Celtic Lands. DV has to be one of my favorite lands, even without Celtic Lands!
It might be at my end. My graphic card might be reading DV and may not be recognizing CL.
Celtic land should be a seperate download. Did you check your purchase history if it's there to download next to Dragon Valley ?
If not, did you buy the version that includes celtic lands (gold) ?
I bought (at full price), the gold bundle of DV through Origin...(I always buy the gold bundles through Origin because usually they're worth it.) I have checked my purchase history, and have uninstalled and installed Dragon Valley from my purchase history at EA's site five times. Celtic Lands was just briefly mentioned on my third attempt of DV installation. Celtic Lands picture never showed up separately in the launcher like Dragon Valley's did (or the other worlds).
Only from that third attempt, CL was mentioned and disappeared completely, and has never been mentioned again. It never downloaded separately in the launcher as all my other worlds have. I have contacted the EA's help team, and they said to uninstall DV and install it again.
The only thing Celtic I see is the gold Celtic Knot in the center of town in Dragon Valley.
Today will be my sixth attempt to install Dragon Valley and Celtic Lands from my purchase history at EA's site.
(Going to try something differently then before, both in uninstalling and installing DV and CL. I'll let you know how I made out with this as it might work and may help others with the same problem.) I keep hoping that at some point CL will finally download separately like it should.
