Sims3 game keeps crashing (PC)

Have you tried all the stuff here: http://answers.ea.com/t5/The-Sims-3/FAQ-Game-Crashes-CTD/td-p/656/ ?

• What is your operating system
• At what point does your game crash ? Any regularities ?
• Does it only happen on that one savegame or also when you start a new game for testing purposes ?
• How long can you usually play ?
• Which EP/SPs do you have installed ?
• Are you using custom content and mods in your game ?
• It's also good to include your DxDiag: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584

1. Gateway laptopWindows 8.1 64-bit (6.3, Build 9600) (9600.winblue_gdr.140330-1035)

2. This began yesterday,i installed pets and i was playing for about 2-3 hours then it crashed for the first time. Its been happening ever since

3. It's been happening on every game.

4. I can take as long as i want in CAS, but when i go to live mode or to move new households in, it crashes within the first 2-3 minutes.

5. Pets, universtiy, ambitions, generations, WA,  seasons, island paradise, late night, high end loft stuff and town life stuff.

6. yes, i have CC worlds, sims, items, skins etc. and i have mods installed.

7. Ill put the DxDiag in another reply.

------------------ System Information -----------------                                                                                        

Time of this report: 7/9/2014, 14:36:51

Machine name: XXXXXXXX

Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_gdr.140330-1035)

Language: English (Regional Setting: English)

System Manufacturer: Gateway System Model: NE56R BIOS: V2.07

Processor: Intel(R) Celeron(R) CPU B830 @ 1.80GHz (2 CPUs), ~1.8GHz

Memory: 4096MB RAM Available OS Memory: 3910MB RAM

Page File: 2260MB used, 2736MB available

Windows Dir: C:\WINDOWS

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI 

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.03.9600.16384 64bit Unicode

I deleted most of my CC, and mods, then i ran the game without CC and now it works! but when i go to change my sims apperance, it wont let me, i can deal with not changing my sims looks, though.

Could you post the rest of your specs. The processor is below minimium requirements so it's possible Pets put it over the edge.

------------ DxDiag Notes ------------ Display Tab 1: No problems found. Sound Tab 1: No problems found. Input Tab: No problems found. -------------------- DirectX Debug Levels -------------------- Direct3D: 0/4 (retail) DirectDraw: 0/4 (retail) DirectInput: 0/5 (retail) DirectMusic: 0/5 (retail) DirectPlay: 0/9 (retail) DirectSound: 0/5 (retail) DirectShow: 0/6 (retail) --------------- Display Devices --------------- Card name: Intel(R) HD Graphics Manufacturer: Intel Corporation Chip type: Intel(R) HD Graphics Family DAC type: Internal Device Type: Full Device Device Key: Enum\PCI\VEN_8086&DEV_0106&SUBSYS_06491025&REV_09 Display Memory: 1760 MB Dedicated Memory: 128 MB Shared Memory: 1632 MB Current Mode: 1366 x 768 (32 bit) (60Hz) Monitor Name: Generic PnP Monitor Monitor Model: unknown Monitor Id: AUO26EC Native Mode: 1366 x 768(p) (60.014Hz) Output Type: Internal Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32 Driver File Version: 9.17.0010.3347 (English) Driver Version: 9.17.10.3347 DDI Version: 10.1 Feature Levels: 10.1,10.0,9.3,9.2,9.1 Driver Model: WDDM 1.2 Graphics Preemption: DMA Compute Preemption: DMA Miracast: Not Supported by Graphics driver Hybrid Graphics GPU: Not Applicable Power P-states: Not Applicable Driver Attributes: Final Retail Driver Date/Size: 1/30/2014 00:02:36, 12617216 bytes WHQL Logo'd: Yes WHQL Date Stamp: Device Identifier: {D7B78E66-4246-11CF-867E-4326B7C2C435} Vendor ID: 0x8086 Device ID: 0x0106 SubSys ID: 0x06491025 Revision ID: 0x0009 Driver Strong Name: oem18.inf:5f63e534c4a533dd:iSNBM0:9.17.10.3347😛ci\ven_8086&dev_0106 Rank Of Driver: 00DE2001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend D3D9 Overlay: Supported DXVA-HD: Supported DDraw Status: Enabled D3D Status: Enabled AGP Status: Enabled

------------- Sound Devices ------------- Description: Speakers (Realtek High Definition Audio) Default Sound Playback: Yes Default Voice Playback: Yes Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_10250649&REV_1001 Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: RTKVHD64.sys Driver Version: 6.00.0001.6657 (English) Driver Attributes: Final Retail WHQL Logo'd: Yes Date and Size: 6/12/2012 06:10:44, 4060560 bytes Other Files: Driver Provider: Realtek Semiconductor Corp. HW Accel Level: Basic Cap Flags: 0xF1F Min/Max Sample Rate: 100, 200000 Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, No Sensaura(tm) ZoomFX(tm): No --------------------- Sound Capture Devices --------------------- Description: Microphone (Realtek High Definition Audio) Default Sound Capture: Yes Default Voice Capture: Yes Driver Name: RTKVHD64.sys Driver Version: 6.00.0001.6657 (English) Driver Attributes: Final Retail Date and Size: 6/12/2012 06:10:44, 4060560 bytes Cap Flags: 0x1 Format Flags: 0xFFFFF --------------------- Video Capture Devices Number of Devices: 1 --------------------- FriendlyName: HD WebCam Location: Front SymbolicLink: \\?\usb#vid_1bcf&pid_2c18&mi_00#7&1eba0df8&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global Manufacturer: Microsoft HardwareID: USB\VID_1BCF&PID_2C18&REV_0009&MI_00,USB\VID_1BCF&PID_2C18&MI_00 DriverDesc: USB Video Device DriverProvider: Microsoft DriverVersion: 6.3.9600.16384 DriverDateEnglish: 6/21/2006 00:00:00 DriverDateLocalized: 6/21/2006 12:00:00 AM Service: usbvideo Class: Image DevNodeStatus: 180200A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF} ProblemCode: No Problem BusReportedDeviceDesc: HD WebCam Parent: USB\VID_1BCF&PID_2C18\6&16099ea7&0&3 DriverProblemDesc: n/a UpperFilters: n/a LowerFilters: n/a Stack: \Driver\ksthunk,\Driver\usbvideo,\Driver\ACPI,\Driver\usbccgp ContainerCategory: Imaging

------------------- DirectInput Devices ------------------- Device Name: Mouse Attached: 1 Controller ID: n/a Vendor/Product ID: n/a FF Driver: n/a Device Name: Keyboard Attached: 1 Controller ID: n/a Vendor/Product ID: n/a FF Driver: n/a Device Name: Radio Controller Attached: 1 Controller ID: 0x0 Vendor/Product ID: 0x1025, 0x0759 FF Driver: n/a Device Name: Radio Controller Attached: 1 Controller ID: 0x0 Vendor/Product ID: 0x1025, 0x0759 FF Driver: n/a Device Name: Radio Controller Attached: 1 Controller ID: 0x0 Vendor/Product ID: 0x1025, 0x0759 FF Driver: n/a Device Name: Radio Controller Attached: 1 Controller ID: 0x0 Vendor/Product ID: 0x1025, 0x0759 FF Driver: n/a Device Name: Radio Controller Attached: 1 Controller ID: 0x0 Vendor/Product ID: 0x1025, 0x0759 FF Driver: n/a Device Name: Radio Controller Attached: 1 Controller ID: 0x0 Vendor/Product ID: 0x1025, 0x0759 FF Driver: n/a Poll w/ Interrupt: No ----------- USB Devices ----------- + USB Root Hub | Vendor/Product ID: 0x8086, 0x1E26 | Matching Device ID: USB\ROOT_HUB20 | Service: usbhub | Driver: usbhub.sys, 8/22/2013 08:43:34, 422240 bytes | Driver: usbd.sys, 8/22/2013 08:43:33, 28000 bytes | +-+ Generic USB Hub | | Vendor/Product ID: 0x8087, 0x0024 | | Location: Port_#0001.Hub_#0002 | | Matching Device ID: USB\Class_09 | | Service: usbhub | | Driver: usbhub.sys, 8/22/2013 08:43:34, 422240 bytes | | Driver: usbd.sys, 8/22/2013 08:43:33, 28000 bytes

---------------- Gameport Devices ---------------- ------------ PS/2 Devices ------------ + HID Keyboard Device | Matching Device ID: HID_DEVICE_SYSTEM_KEYBOARD | Service: kbdhid | Driver: kbdhid.sys, 8/22/2013 07:39:13, 32256 bytes | Driver: kbdclass.sys, 8/22/2013 08:43:45, 58208 bytes | + HID Keyboard Device | Matching Device ID: HID_DEVICE_SYSTEM_KEYBOARD | Service: kbdhid | Driver: kbdhid.sys, 8/22/2013 07:39:13, 32256 bytes | Driver: kbdclass.sys, 8/22/2013 08:43:45, 58208 bytes | + ELAN PS/2 Port Smart-Pad | Matching Device ID: *etd0500 | Upper Filters: ETD | Service: i8042prt | Driver: ETD.sys, 10/19/2012 05:54:54, 330640 bytes | Driver: ETDCtrl.exe, 10/19/2012 05:54:50, 2873744 bytes | Driver: ETDApix.dll, 10/19/2012 05:54:56, 2305936 bytes | Driver: ETDCmds.dll, 10/19/2012 05:54:56, 2385296 bytes | Driver: ETDMag.exe, 10/19/2012 05:54:52, 87440 bytes | Driver: ETDUninst.dll, 10/19/2012 05:54:58, 2213776 bytes | Driver: ETDUn_inst.exe, 10/19/2012 05:54:52, 2442128 bytes | Driver: ETDMcpl.dll, 10/19/2012 05:54:58, 7906704 bytes | Driver: ETDApi.dll, 10/19/2012 05:54:56, 2242960 bytes | Driver: ETDFavorite.dll, 10/19/2012 05:54:56, 2277776 bytes | Driver: ETDDeviceInformation.exe, 10/19/2012 05:54:50, 2387344 bytes | Driver: ETDCtrlHelper.exe, 10/19/2012 05:54:50, 2249104 bytes | Driver: ETD_DLL.dll, 10/19/2012 05:54:58, 2233232 bytes | Driver: ETDService.exe, 10/19/2012 05:54:52, 100752 bytes | Driver: ETDTouch.exe, 10/19/2012 05:54:52, 77712 bytes | Driver: ElanTouchpadRejectionSetter_X64.exe, 10/19/2012 05:54:48, 2270096 bytes | Driver: ETDApi32.dll, 10/19/2012 05:54:56, 1645456 bytes | Driver: ETDAniConf.exe, 10/19/2012 05:54:50, 8101776 bytes | Driver: Button_ClickPad.avi, 10/15/2012 07:06:46, 372554 bytes | Driver: Button_SmartPad.avi, 10/15/2012 07:06:46, 340068 bytes | Driver: Clicking_2F.avi, 10/15/2012 07:06:46, 189544 bytes | Driver: Continuous_EdgeScroll_H.avi, 10/15/2012 07:06:10, 1909934 bytes | Driver: Continuous_EdgeScroll_V.avi, 10/15/2012 07:06:10, 1766790 bytes | Driver: Continuous_Scroll_H_2F.avi, 10/15/2012 07:06:10, 1708220 bytes | Driver: Continuous_Scroll_V_2F.avi, 10/15/2012 07:06:10, 1849874 bytes | Driver: CursorMove_Inertia.avi, 10/15/2012 07:06:46, 377534 bytes | Driver: DnD01.avi, 10/15/2012 07:06:46, 503188 bytes | Driver: DnD02.avi, 10/15/2012 07:06:46, 573034 bytes | Driver: DnD03.avi, 10/15/2012 07:06:46, 595552 bytes | Driver: Edge_Auto.avi, 10/15/2012 07:06:46, 1903734 bytes | Driver: Edge_Circular.avi, 10/15/2012 07:06:48, 4427486 bytes | Driver: Edge_Inertial.avi, 10/15/2012 07:06:46, 1113014 bytes | Driver: Edge_Reverse_H.avi, 10/15/2012 07:06:46, 361190 bytes | Driver: Edge_Reverse_V.avi, 10/15/2012 07:06:46, 537688 bytes | Driver: Edge_Scroll.avi, 10/15/2012 07:06:48, 1891384 bytes | Driver: Edge_Scroll_Once.avi, 10/15/2012 07:06:46, 986628 bytes | Driver: Fastkeys.avi, 10/15/2012 07:06:46, 885308 bytes | Driver: Press_3F.avi, 10/15/2012 07:06:46, 306104 bytes | Driver: ReturnDesktop_3F_down.avi, 8/24/2011 04:59:48, 612352 bytes | Driver: Rotation_Circular.avi, 10/15/2012 07:06:48, 768896 bytes | Driver: Rotation_Twist.avi, 10/15/2012 07:06:48, 626238 bytes | Driver: Scroll_Auto.avi, 10/15/2012 07:06:48, 1771112 bytes