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divaroma's avatar
3 years ago
Solved

Some of my EPs not installed

Hi there.

 

I was wondering if anyone has this problem as well. According to EA Help, many players experience issues with installed EPs that are not showing in the game (and launcher).

I have all the EPs and SPs (except Katy Perry). The EPs World Adventures, Ambitions, Seasons and University Life are installed, but not showing up in launcher and game. All my other EPs / SPs are looking fine.

 

What did I already try to solve this problem?

1. I tried to install it through an old version of Origin. This does not work (apparently).

2. I tried to clear EA Desktop App Cache. This does not work either. 

 

 

Any other ideas?

  • EA_Cade's avatar
    EA_Cade
    3 years ago
    Hi @divaroma,

    Took a look at the account just now and I can't find any record of those DLC's you mentioned that aren't working. It sounds like the EA app is recognizing DLC's from another account that logged in on your PC perhaps?

    Without providing an advisor the email of the other account, or the CD key redeemed on your account, I'm afraid we won't be able to assist further in locating these.

34 Replies

  • divaroma's avatar
    divaroma
    3 years ago

    Apparently nobody wants to help me. Great service EA! Not.

  • Diesel is installed and fixed. Only Seasons and World Adventures not playable, but still marked as owned.

  • EA_Cade's avatar
    EA_Cade
    Icon for Community Manager rankCommunity Manager
    3 years ago
    Hi @divaroma,

    As we've stated repeatedly at this point, you'll need to provide an advisor with the game codes for further assistance in this matter. We cannot assist you with missing content in this manner over Answers HQ.

    This thread is now closed.

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