still owned refunded game
i purchased the sims 3 base game and 4 other packs along with it one of the packs was not working properly and only one needed to be refunded but because i bought them all together they would only r...
Forum Discussion
EA_Solaire
Community Manager
Community ManagerHeya Bianciaxd
If these packs haven't been fully removed from your account after your refund request, we'll need the live support team to manually remove them from your account so you can re-purchase the packs you do want. This isn't something we can help with over the forums since we can't access your account or billing details, but you can submit a new help request here to speak with live support on this. I'd also recommend you attach this forum conversation when you reach out there so the team has further details to reference.
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