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minosimu_nz's avatar
minosimu_nz
Seasoned Vanguard
2 months ago

Store Content Errors and Failed Installation

Hi!

As the title suggests, my store content has uninstalled itself for the second time in two weeks, and every attempt to reinstall is met with an error saying, "Please make sure your game has the latest Software Updates and try again".

I experienced this same issue last weekend and went through a tedious process of generating a new Sims 3 folder and downloading all my store content again using the launcher. All my content worked fine after that for one game session. 

I've since encountered the error again today. I've attached a screenshot of the error and how my store content looks in the launcher under "installed content", which is odd because it shows boxes instead of the usual thumbnails.

I saw the same issue in this thread [CURRENT ISSUE] Sims 3 Store content uninstalls/won't reinstall, EA App | EA Forums - 11195730 which was apparently caused by an EA app update. Could this be the case again? I've been playing and using the launcher regularly without issues up until about two weeks ago when the issue first popped up. I hadn't done anything different up to then.

Is there any explanation for this?

missing content
technical issues
the sims 3 store

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  • minosimu_nz's avatar
    minosimu_nz
    Seasoned Vanguard
    23 days ago

    I'm at a loss!

    Some days it works and some days it doesn't. The solution I posted above worked for a few more play sessions before my content uninstalled again. I tried to reinstall from my backed-up downloads from the store, but that didn't work.

    I log on today and it's working.

    A couple of things that I've tried that are able to get store content to work, but are time consuming:

    • Opening the game and on the main page, reinstalling content from the downloads dashboard under options.
    • Deleting all store content and re-downloading and installing it from the store website.

     

    I suspect the EA App is the culprit here, given the same issue I have has happened before, and was supposedly fixed in an update, is covered in the conversation linked in my OP. I've also read a few discussions on reddit where people have had the same problem and those using Steam haven't had this issue.

  • grungedsimmer's avatar
    grungedsimmer
    Seasoned Newcomer
    22 days ago

    Super annoying! I just uninstalled everything and downloaded the CC/package versions of the entire store. My computer sounds like it's taking off for flight but so worth it.

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