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Sorry I didn't reply to you months ago.
It wasn't working this whole time up until last week.
I'd tried what you suggested. The only thing that got it working was connecting with a different WiFi network.
Thanks for your help though
@Syannaxx Thanks for letting me know, and yes, it sometimes seems like that's the only fix. You can try powercycling your router, which might help if the router is the problem but won't if the issue is with your ISP.
- 4 years ago
I have the same problem and even created a different Sims 3 account and tried to log in to no avail. I even reinstalled the game, countlessly restarted my computer, repaired the game, and deleted my save files, which didn't work either. The only thing that helped was playing offline which is fine with me because I rarely use the Sims 3 store so unless you do, I recommend just playing offline. But kudos to you @puzzlezaddict because the Maxis response wasn't as thorough or helpful as this thread.
- puzzlezaddict4 years agoHero+
@MadalynHatter It's too bad the feature isn't working properly, but at least playing offline isn't a big deal. You could try a different internet connection though.
- 3 years ago@puzzlezaddict Hi! I just want to let you know that your methods worked. Im not sure which one worked because I did all of them at once because Sims kept freezing at “Connecting…” and then I would have to force shut down my MacBook and I didn’t want to keep doing that over and over again if one method didn’t work. So, I changed my password and removed special characters, then I deleted the [your email] file under documents. Then, I cleared my cache and history on Google Chrome. And then finally, I went into the documents folder, and dragged the Sims folder out onto my desktop and then launched the game. Also, I am playing off-line (I logged into Origin but went offline). Doing all of these things worked. I haven’t been able to play in almost a year so thank you.
- 3 years ago
Yes, clearly some internet issue. I just turned my wifi off lol
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