Terrible customer support

Question

I had purchased one of the world packs for the Sims 3 and only one of the codes EA sent to me worked, the other had already been used. This was a little over a week ago. Since then I have been emailed by ea support numerous times about my issue but every time I reply with the info they ask for, I get ignored until they email me the same questions the next day or two days after. I have already provided the info but I have had no resolution to my problem. This has been going on for OVER A WEEK. Obviously ea doesn’t care about you as a client, or the money you spend on their crappy half attempted products. I would like all $8 I spent refunded to me or the code I had purchased. This is quite frankly ridiculous. The problem should have been fixed the day I entered the support ticket (which was a pain to find and fill out). I don’t appreciate having my money stolen by a multi million dollar company. Please resolve this issue.

puzzlezaddict · Answer

@gavgav387&nbsp; This is why I always recommend using live chat rather than email, which seems to be almost impossible to work with.&nbsp; If you're not seeing the option to live chat, try this link:

https://help.ea.com/en/help-contact-us/?product=the-sims-3&amp;topic=missing-game&amp;category=manage-my-account&amp;subcategory=find-missing-game

Make sure you're signed into an EA site (this one is fine) before clicking the link and that the location in the lower-right corner of the browser window is set to U.S. or U.K.

If that doesn't work either, try a private browser window and find the option that says you can't login to your account.

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Terrible customer support

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