The Sims 3 and EA help live chat are both impossible!
Hello! I've tried to live chat with EA help, but I couldn't catch the moment to chat: the EA help manager just closes the chat! Now live chat button is unavailable to me, I suppose. The issue is the following: I can't request the right to download The Sims 3 64-bit version on my Mac through EA app - it says it's Windows only, but I read on forums around here that it's not Windows only since the release of 64-bit version. I desperately need help, because EA help managers are so hard to reach!
@SaltyCracker1999 To get back to support, try this link:
Make sure you're signed into an EA site (this one is fine) before clicking the link and that the location in the lower-right corner of the browser window is set to U.S. or U.K.
If that doesn't work, open a private browser window where you're not signed into any EA site and try again, this time using "can't login" as the problem. You won't need to login to open a help ticket.
For the underlying issue, if the support rep you talk to doesn't understand what you need, you can link this master thread:
Please let me know if you don't get anywhere with support.
