the sims 3 crashes on launch
Hi, I've been up and focused on this for almost 12 hours trying to figure this out and it's obvious that the next step is either letting my dream of playing TS3 again die or reaching out for help! H...
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@FreeToBeMae The results for C look fine: chkdsk found some minor issues that it corrected, but the driver is in good health overall. I'd still like to hear about the results of the other two drives when you're done.
The "volume is in use" error may be because a background process is accessing files on E, for example the EABackgroundService could still be running even after you close the EA App. The simplest fix is restarting your computer, but if you have the App or some other program set to start with Windows, make sure not only the app itself is closed but that no associated background services are running. The icons in the Task Manager's background processes list should let you know what each entry is.
Okay, the CHKDSK for all three drives finally finished!
@FreeToBeMae Drive E had one bad sector, which isn't great but also isn't a reason to panic. The other drives are fine, according to chkdsk.
Please delete any crash logs you have in Documents > Electronic Arts > The Sims 3. Ttry launching Sims 3 again, in windowed mode, and let me know whether it works. If not, please post a new dxdiag and a new crash log, if one has been created. And let me know what drive Sims 3 is installed on.
Still doing the same thing, although the load time has gotten longer, to about 30 seconds then it crashes. It won't load in windowed mode. I've tried several times in different ways to get it to do so. I think the best it does is windowed borderless?
@FreeToBeMae Please do a clean uninstall of Sims 3, and reinstall it on your C drive. Space will be tight, but it's a useful test, especially considering your dxdiag lists a number of new InPageErrors and the Sims 3 crash log does as well. Here's how to uninstall:
- For the Sims 3 folder that was originally in Documents\Electronic Arts, the one that contains your previoius saves if you have any, rename it to something that doesn't include the words "Sims 3."
- Download Revo Uninstaller (the free version is fine) from here.
- Launch Revo, select Sims 3 from the list, and click Uninstall.
- Once the game is uninstalled, select "Moderate" under "scanning modes," and click Scan.
- Review the list, in case there's something you want to save; otherwise, click Select All, and then Delete.
- Close Revo, and restart your computer.
Create a new folder on the root level of C, for example C:\Games is fine, but not C:\Program Files\Games, and install Sims 3 there. This may not be absolutely necessary, but it's a lot easier to install into a new folder now than later, when it would require another reinstall. And don't restore the Sims 3 user folder, the one formerly in Documents, until you've tested.
If this doesn't help, please post another crash log.
