I recently purchased the disc copy of Supernatural but it is not recognising that I have The Sims 3 installed because it was bought through Steam. I havee tried registering The Sims 3 with Origin using my Steam key but it says I have to register the key at the Sims 3 site. When I try to do this it says my Steam key is invalid. I would like to know what I can do to install Supernatural.
You should be able to redeem your Steam code on Origin so if that doesn't work, you need to contact customer support.
The AnswerHQ is about Users helping Users.
They can be found here: https://help.ea.com/contact-us/ask
Choose a category, a game and a platform for the contact options to show up.
If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.
See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html
