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dentfaceah's avatar
7 years ago

The Sims 3 Stops Responding & Crashes 5 Minutes into Live Mode

Hello.

I've been dealing with this problem for a few months now, have looked at solutions here on EA Help, AND have contacted customer support multiple times. None of the help guides have fixed my issue, and customer support ignores what I'm saying and gives me roundabout solutions that a) Don't work b) Aren't relevant, or c) Have already been attempted by me.

The Sims 3 has worked fine on my old computers, I installed them on this new computer, which has significantly better specs than any of my previous ones, and the game stops responding within 5 minutes of entering live mode.

It seems mostly random. Might be connected to loading something in. Panning camera to a new house, or an area not on screen seems to trigger it. Switching to a new tab like needs/inventory can trigger it as well. CAS works just fine. Build mode seems to freeze in the same way as live mode.

No FPS issues, no lag or freezing outside of this issue. Nothing to indicate performance problems.


Computer Specs:

- Operating System: Windows 10
- Graphics: NVIDIA GeForce GTX 1070
- 12 GB RAM

Thing's I've tried:

- Repairing game via Origin.
- Clearing Origin cache.
- Reinstalling Origin.
- Uninstalling and reinstalling the game.
- Clearing the game cache.
- Uninstalling all expansions/DLC and just running on base game.
- Running on lowest possible settings.
- Running the game in compatibility mode for both Windows 7 and Windows XP.
- Running in windowed mode.
- Being offline/not logged into social features.
- Running program as administrator.
- I do not have any CC/mods.
- I am not running from the Starter Pack/Steam. I am running exclusively from an Origin download.
- Adding TS3 as a DEP exception.
- DNS flush.

I have attached a DxDiag to this thread.

Does anyone have any suggestions? I've spent hundreds of dollars on The Sims 3 over the years, and the game has worked just fine on my super old 2009 MacBook as well as a 2012 Dell computer I had before this.

I'm really at the end of my rope here. No other options. Does anyone have any suggestions?

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