Hello everyone!
I've recently started playing The Sims 3 again and I'm having trouble getting the Supernatural EP to work.
It says it's installed in the EA app and the EP07 File still shows up in the program files. The launcher does not show the EP at all.
I've tried uninstalling and re-installing the game AND the EA app, with no results.
Now what do I do? Is there a patch I can install or can i move some files around to get it working?
@dashblast300 Where and when did you buy Supernatural? You might have received a bad code. Alternately, if you ever had two EA accounts merged, that can prevent packs from the old account from being recognized properly.
I got it on disk years ago when it first came out.
@dashblast300 Then the code should be fine, although sometimes strange things happen.
One possible workaround is using the Lazy Duchess custom launcher. I don't know for sure that it will help you specifically, but it's easy to try. And if it does nothing or you don't like it, delete the files you added and repair the game, and you'll be back to where you started.
Well, Supernatural IS showing up in the launcher now. However, still none of the actual game play once I launch it. :C
@dashblast300 Have you checked SN off in the launcher? If so, please un-check and re-check it. If that doesn't work either, please clear Edge's Internet Explorer-mode data, which is where the selection of packs gets stored; the cache can get stale and prevent packs from loading at times.
@dashblast300 Try doing a clean uninstall of both Sims 3 and the EA App with Revo Uninstaller (the free version is fine). If you have saves or other user data you'd like to preserve, rename the Sims 3 folder in Documents > Electronic Arts first to something that doesn't include "Sims 3" in its name; that way, Revo can't flag it for deletion.
If you'd like a more thorough guide, I wrote this for Sims 4, but the concepts and options are the same:
Please try without the Lazy Duchess launcher first, and if SN doesn't work, try it with the LD launcher.
@dashblast300 Could you try on a different computer? It doesn't sound like you're having the typical issue with a blocked product code, but you could be, and testing on a different system establishes that the issue isnot on your end.
