I tried downloading it from the purchase history and the sims 3 launcher opened up but it had a pop up saying that I don't own the item I'm trying to download using both methods.
Community ManagerHey there Vinncents_Coffin
It sounds like the purchase didn't fully process for this playpen- this isn't something we can verify here on the forums as we aren't able to access your account or purchase details, but live support can take a look and see what's happened.
Please reach out to live support from the help site here so they can take a look- I'd also recommend attaching this forum conversation when you reach out so the team has further info to reference.
