Forum Discussion

7 years ago

Solved

Unistaller does not recognise installed Sims 3

Hello forum! I am a Sims veteran, but have not moved on from The Sims 3 - it's my favourite for various reasons. I'm really hoping some brilliant minds, who can troubleshoot, are also still playing....

mac

technical issues

puzzlezaddict
7 years ago
@operajunkie4 The most recent versions of mac OS, including whichever one came installed on your new computer, won't authenticate TS3 discs no matter what you do, hence the disc authorization error. The usual way to fix it is to uninstall your newest pack and install it via Origin, as it looks like you've seen already (your screenshot shows the Bluebellflora article I would have linked). If the game's uninstaller doesn't recognize your content, which is not uncommon, you can uninstall the pack manually and then reinstall.

https://bluebellflora.com/manually-uninstalling-an-expansion-or-stuff-pack-in-the-sims-3-for-mac/

You would only need to do this for Movie Stuff, since it's your newest pack. Even if you just uninstalled it entirely, Showtime would be fine, since it's older than Island Paradise. I understand you don't have the Movie Stuff code handy, but you should be able to find all of your codes in your computer using Terminal.

https://bluebellflora.com/finding-your-serial-key-using-terminal/

It's a good idea to register them all in Origin, or at least the ones that aren't already listed, in case you have to uninstall again for whatever reason. Of course, it looks like you already added at least some of the codes to your store account. If Origin doesn't recognize your ownership of packs listed on your store page, is it possible that you have two accounts? You could ask EA customer support to merge them; that way, you wouldn't have to juggle discs and multiple accounts to try to get all your content. Regardless, it's a good idea to contact support and get your content sorted out. It would be better if you had photos of your discs and the inserts with the codes printed on the backs, but having the codes themselves might be enough. I understand it wasn't helpful the last time, but if you're specifically asking the support rep to track down your content, you may have better luck.

https://help.ea.com/en/contact-us/

After you reinstall Movie Stuff through Origin, be sure to run the Super Patch (digital download version) again, even if the game is already patched.

https://bluebellflora.com/sims-3-manual-super-patch-for-mac-1-67/

If anything doesn't work, please let me know, and I'll try to help.

puzzlezaddict

Hero+

7 years ago

@operajunkie4 The most recent versions of mac OS, including whichever one came installed on your new computer, won't authenticate TS3 discs no matter what you do, hence the disc authorization error. The usual way to fix it is to uninstall your newest pack and install it via Origin, as it looks like you've seen already (your screenshot shows the Bluebellflora article I would have linked). If the game's uninstaller doesn't recognize your content, which is not uncommon, you can uninstall the pack manually and then reinstall.

https://bluebellflora.com/manually-uninstalling-an-expansion-or-stuff-pack-in-the-sims-3-for-mac/

You would only need to do this for Movie Stuff, since it's your newest pack. Even if you just uninstalled it entirely, Showtime would be fine, since it's older than Island Paradise. I understand you don't have the Movie Stuff code handy, but you should be able to find all of your codes in your computer using Terminal.

https://bluebellflora.com/finding-your-serial-key-using-terminal/

It's a good idea to register them all in Origin, or at least the ones that aren't already listed, in case you have to uninstall again for whatever reason. Of course, it looks like you already added at least some of the codes to your store account. If Origin doesn't recognize your ownership of packs listed on your store page, is it possible that you have two accounts? You could ask EA customer support to merge them; that way, you wouldn't have to juggle discs and multiple accounts to try to get all your content. Regardless, it's a good idea to contact support and get your content sorted out. It would be better if you had photos of your discs and the inserts with the codes printed on the backs, but having the codes themselves might be enough. I understand it wasn't helpful the last time, but if you're specifically asking the support rep to track down your content, you may have better luck.

https://help.ea.com/en/contact-us/

After you reinstall Movie Stuff through Origin, be sure to run the Super Patch (digital download version) again, even if the game is already patched.

https://bluebellflora.com/sims-3-manual-super-patch-for-mac-1-67/

If anything doesn't work, please let me know, and I'll try to help.

operajunkie4
7 years ago
Thank you so much for your help.
I have been able to manually uninstall the game which enabled an Origin download! I can play! You're amazing! Thank you so much.
If only EA still cared about Sims 3! Thank you again 🙂