I just bought the sims 3 seasons online from Origin recently, but I redeemed the code on thesims3 webiste. It doesn't appear on my purchase history and I can't find a way to download it. I have the sims 3 game registered on a different account, does that matter? I redeemed the expansion pack on this account and I was able to download it. But i just can't find the sims 3 seasons anywhere.
It should appear in your myGames in the Origin client but yes, if your origin account and thesims3.com account are not connected, that might be a problem.
Contact Customer Support so they can take a look at your account to find out what's going on
They can be found here: https://help.ea.com/contact-us
Choose a category, a game and a platform for the option so show up.
If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.
See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html
