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Anonymous's avatar
Anonymous
13 years ago

why is there no email address for tech support?????

I have paid £20 for a game that does not work. Why on earth is there no email address? I have spent 45 mins faffing around getting progressively more frustrated with EA. If they at least provided an email address that I could sent questions to and get on with my life, I would be much less frustrated and annoyed. As it stands, I am really pissed off that I can't just sent an email or phone somebody to sort this out. As there appears to be no customer support, I suppose I will have to take up the issue with my bank to try to cancel the order.

pc
technical issues

4 Replies

  • Player_5477a32m's avatar
    Player_5477a32m
    13 years ago

    Talk about timing! I am just going through the same thing now. They only want email and live chat for billing and account issues. I should contact them and state "Yes, I have a billing issue. I'm not going to pay until you fix the technical problem I'm having!" It's ridiculous.

  • mjmar5516's avatar
    mjmar5516
    13 years ago

    I feel you. I'm having issues and have no idea why, I've been messing with it the last hour and still don't get whats wrong. I'm pissed that there is no phone number to get a hold of them. Ridiculios.

  • Anonymous's avatar
    Anonymous
    13 years ago

    I'm glad I wasn't the only one... I was starting to think I was going mad, and that night their online live support tech chat window wasn't working, so I never got there and had to resort to ice-cream to resolve my frustration ☹️

  • Anonymous's avatar
    Anonymous
    13 years ago

    I don't think EA have an option for email anymore. Try here: https://help.ea.com/contact-us

    Sorry to hear you guys are frustrated, hopefully it'll all work out in the end 😕mileyhappy:

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