Wrong email/password

Just to be on the safe side, I allready changed my password, and that didn't help.

@RadioMan71  Please clear you Internet Explorer browser cache.  Even if you never use it, the game does for some purposes.  Be sure to uncheck the box to preserve data for favorites.

clear IE cache:  https://kb.wisc.edu/page.php?id=15141

If you're still having trouble, please post back.  There are occasionally widespread issues with TS3 logins, so it would be helpful to know if the usual troubleshooting didn't work for you.

@puzzlezaddict

OK I tried this except the last step, but you can't do that as it says so on that site 

Note: The F12 developer tools in Internet Explorer 11 do not include a cache menu. This process will only work for IE10 or lower.

It didn't work, however I did notice that if I use the correct password it takes a bit longer to come up with the wrong email/password combination as it does when I use a made up password.

And if this is a common problem, I tried a search and only got very old posts or for other games, but I'm having problems with finding the correct search words, so I may have missed something here, anyways I never had an issue like this and I'm playing the sims from the day it was released.

I've been having the exact same problem, keep getting a message saying "invalid/incorrect username or password". I too, tried changing my password despite knowing my previous password was correct, like you had said, it logged into the launcher fine. I also restarted my laptop multiple times and it still didn't work. I had been trying for over an hour but has now finally logged me in! So frustrating!

I started having this issue again after I downloaded Seasons and Generations. My logins were working fine before, but this isn't the first time. It doesn't eventually work for me, so I can't play online. And now today, it won't let me login to the launcher, either! I've tried everything I've seen online and no help.

@Flossy-Fa-Luyour comment about you can login again did make me try again, but I still can't login, but I guess it's a problem that more people have today (and yesterday) so hopefully I can play the game normally without the game telling me that to enjoy all the extra's I do have to login.

I seem to be having the problem a lot of people are having. I can log in with my username and password in every online EA portal and the game launcher, but when i get to loading up my game save i am not only not logged in but I cant login. I would contact the support people but I dont know what the problem actually is. any help would be great.

@Myrielli  This is a frequent issue that has emerged yet again, and it's definitely on EA's end.  Hopefully there will be a fix soon; these things to tend to get resolved in a few days.  I'll post back when there's any news.

Thanks for your reports!

To help us investigate this, would you be willing to send us some information? If so, and if you haven't tried already, please, reset Internet Explorer:

If you are still unable to log in at the Main Menu after doing that, but you can log into the launcher and thesims3.com without issues, please, send me the following information by direct message, so we can investigate the situation:

• Your username in The Sims 3
• IP Address (you can check it here by using the same computer where you are having the issue)
• Date and approximate time range of login failure
• Time Zone
• Is the game telling you your password is not correct? Is it infinitely loading?

Please, make sure to send this information by direct message - don't post your private information on the thread as this is a public forum.

Thank you,

-Mai

PS. In case anyone is wondering: I've merged a couple threads about the same in a single one to keep all the information together. 😉