Hello, When I logon to origin I can connect just fine, when I start sims 3, the login in the launcher works without a problem. When I start the game and it wants to login in the game, it suddenly t...
Please, give it another try now, it should allow you to log in again 🙂
Let us know how that goes!
@silverwood02 I'm not sure what happened there, but if things are working again with the launcher now, could you please try to log in the main menu as well?
I seem to be having the problem a lot of people are having. I can log in with my username and password in every online EA portal and the game launcher, but when i get to loading up my game save i am not only not logged in but I cant login. I would contact the support people but I dont know what the problem actually is. any help would be great.
@Myrielli This is a frequent issue that has emerged yet again, and it's definitely on EA's end. Hopefully there will be a fix soon; these things to tend to get resolved in a few days. I'll post back when there's any news.
To help us investigate this, would you be willing to send us some information? If so, and if you haven't tried already, please, reset Internet Explorer:
Select 'Reset' and check the box 'Delete personal Settings'
Restart IE
Open the game and try to log in again
If you are still unable to log in at the Main Menu after doing that, but you can log into the launcher and thesims3.com without issues, please, send me the following information bydirect message, so we can investigate the situation:
Your username in The Sims 3
IP Address (you can check ithere by using the same computer where you are having the issue)
Date and approximate time range of login failure
Time Zone
Is the game telling you your password is not correct? Is it infinitely loading?
Please, make sure to send this information by direct message - don't post your private information on the thread as this is a public forum.
Thank you,
-Mai
PS. In case anyone is wondering: I've merged a couple threads about the same in a single one to keep all the information together. 😉
Today I managed to sign in to the game, but after a restart it gave me an error again, deleted the save and could login again. So resetting internet explorer could help in some cases, not in mine, it seems resetting the cache does or whatever else gets deleted when you delete your save, so you could look into that. After doing all this I found out that the downloads from the shop were not in game anymore so I had to redownload and install that. So I guess that if you can't login and still play the game without logging in, it deletes all the purchased items from the sims 3 store, but I am not sure about this.
I still send you a pm with the more personal questions you had (ip address etc.) But thought this could also help others.
After writing all this and getting something to eat, I tried to start the sims 3 again only to find out that my workaround didn't work….. so I am really hoping you guys find some sort of solution, cause in the meantime I am forced to play sims 4 (and I really prefer sims 3)
if you click start, and then start typing the word internet it should show up internet explorer. Basically if you run a windows computer starting with windows 95 with the plus expansion pack until windows 10 you have Internet explorer.
