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Symone_ME's avatar
Symone_ME
12 months ago

your access to this game has been restricted ea app the sims 3

So, I am looking for a way to Un restrict my access to The Sims 3. I bought the physical game many years ago - a decade or more ago - went from the transition of Origin, and now this EA app. I unders...
pc
technical issues
EA_Cade's avatar
EA_Cade
Icon for The Sims Team rankThe Sims Team
12 months ago

Heya @Symone_ME,

If you've already checked that you're logged in on the correct account to access The Sims 3, you'll want to reach out to an advisor at Help.ea.com for additional help.

We cannot access your account information over the forums for security purposes.

Symone_ME's avatar
Symone_ME
12 months ago

Hi there. 

Yes, I've tried to reach out to an advisor, but the link you've shared isn't helpful, as that only tells me how to ask for help via searching up my topic and selecting the "start a chart" button, however when I do that, there's no option to start a chat lol so I was hoping an advisor would reach out to me to initiate the chat. 

  • EA_Cade's avatar
    EA_Cade
    Icon for The Sims Team rankThe Sims Team
    12 months ago
    Hi @Symone_ME,

    Do you have an option to email support via the link above? Chat may not be available depending on factors like your location, or the time you were contacting.

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