Forum Discussion

SimGame1111's avatar
SimGame1111
Seasoned Novice
10 months ago

Blast from the Past: Unable to claim reward/Gnome fix failure message

I am unable to collect the blast from past event rewards. I had no problems, completing the event, but when I went to claim the reward I keep getting claim failed. Please wait and try again as the gn...
error code
pc
playstation
time limited events
butterflylily7's avatar
butterflylily7
Seasoned Newcomer
10 months ago

Having the same issue. Vanilla game, on PC, completed the tasks with no issue but when I try to claim it says "claim failed."  Exited and restarted and now the UI is entirely greyed out.

  • crinrict's avatar
    crinrict
    Hero+
    10 months ago

    Did you try deleting accountDataDB.package ?

    • talkattack's avatar
      talkattack
      Rising Newcomer
      10 months ago

      How do I do that? (The deleting accountadata)

      • crinrict's avatar
        crinrict
        Hero+
        10 months ago

        Go to documents\ElectronicArts\The Sims 4 and move the file accountDataDB.package to the desktop.

    • butterflylily7's avatar
      butterflylily7
      Seasoned Newcomer
      10 months ago

      Thank you! It worked!

Recent Discussions