Forum Discussion

Seasoned Novice

8 months ago

Blast from the Past: Unable to claim reward/Gnome fix failure message

I am unable to collect the blast from past event rewards. I had no problems, completing the event, but when I went to claim the reward I keep getting claim failed. Please wait and try again as the gn...

Seasoned Newcomer

8 months ago

Having the same issue. Vanilla game, on PC, completed the tasks with no issue but when I try to claim it says "claim failed." Exited and restarted and now the UI is entirely greyed out.

crinrict
Hero+
8 months ago
Did you try deleting accountDataDB.package ?
- talkattack
  Rising Newcomer
  8 months ago
  How do I do that? (The deleting accountadata)
  - crinrict
    Hero+
    8 months ago
    Go to documents\ElectronicArts\The Sims 4 and move the file accountDataDB.package to the desktop.
- butterflylily7
  Seasoned Newcomer
  8 months ago
  Thank you! It worked!