I'm trying to play Blast to the Past, and when I travel to the Library in Willow Creek it gets stuck on the loading screen. The plumbob goes away. But you can hear the Sim being autonomous in the background. You can hear them talking and interacting with things, but it only shows the loading screen. If you click "m", it brings you to travel again, and I can go elsewhere. But then it freezes soon after and I have to force quit out of the game. Edit by crinrict For Mac Users: Please use this thread: [TROUBLESHOOTING] Sims 4 Crashing since 1/14/25 Update on ARM M series Macs | EA Forums - 11007810 For Console or PC (without mods/cc), please create a new thread.

This is happening to me also, since EA did an update / for the blast from the past week 2 task. I have my sim travel to the willow creek library or museum, and once they get there the screen freezes with sounds still happening as if the game is running behind the frozen screen still. The first time I tried to travel to the Willow Creek Library, the blue loading screen stayed frozen over the top with the sounds happening in the background too. I have not been able to travel here for any of my save games without it freezing.

Never changed anything. No custom content or MODS. Yes I can travel elsewhere that isn't a library. Cannot travel to Britechester library.

I deleted the LastException files (none of the dates were new), but I also have existing "lastCrash" and "lastUIException" (none of the dates are new) - should I try deleting those too because it did not create a new "lastException". I had to force quit because it completely froze. I opened the game.Let the Sim start doing things.Went to the phone to travel.Selected the library. It got stuck on the loading screen (but I could hear as if it was loaded in).Clicked "m". Went to the museum. the screen turned pink.After it loaded in, it was pretty laggy (and it has been freezing at that lot).Traveled to the park and it was fine, normal, no lag.Tried going back to the library, same issue.Went back to the museum and I couldn't click anything anymore so I forced quit out of the game.

I’ve been having this exact issue too, specifically Willow Creek’s library while playing the Blast From the Past event. I tried loading a different game, had the same issue. Had to go to Strangerville’s Library 😳

I'm having the same issue, I think it might be a bug. I can go to Windenburg's library just fine.Editing that I'm also on mac and having trouble loading into some households too in all save files- it might be specific lots? The lots I've noticed so far are Willow Creek Library, Domus Familiaris in Brindleton Bay and Riverside Roost in Willow Creek, but that's because those are my two save game family houses and I need to go to the library for the event. This started when Week 2 of the event released.

Cannot travel to Willow Creek Library

20 Replies

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crinrict
Hero+
5 months ago
Did you ever change anything about the library ?

Can you travel elsewhere ?
sassierspoon
Rising Novice
5 months ago
Never changed anything. No custom content or MODS. Yes I can travel elsewhere that isn't a library. Cannot travel to Britechester library.
sassierspoon
Rising Novice
5 months ago
Sorry if you see this twice. but it doesn't look like my reply saved.
No I have not changed anything about the library. No custom content no MODS. Yes I can travel elsewhere if it is not a library. No I cannot travel to Britechester library.
crinrict
Hero+
5 months ago
Hi sassierspoon

Do you have any LastException files in Documents\Electronic Arts\The Sims 4 ?

Best is to delete the ones you have, then trigger the error and check if new ones are created.

If that is the case, please copy/paste the content here. You can open the file with any text editor.

Deleting the file won't fix your issue. Uploading the file is meant for troubleshooting.
sassierspoon
Rising Novice
5 months ago
I deleted the LastException files (none of the dates were new), but I also have existing "lastCrash" and "lastUIException" (none of the dates are new) - should I try deleting those too because it did not create a new "lastException". I had to force quit because it completely froze.
I opened the game.
Let the Sim start doing things.
Went to the phone to travel.
Selected the library. It got stuck on the loading screen (but I could hear as if it was loaded in).
Clicked "m". Went to the museum. the screen turned pink.
After it loaded in, it was pretty laggy (and it has been freezing at that lot).
Traveled to the park and it was fine, normal, no lag.
Tried going back to the library, same issue.
Went back to the museum and I couldn't click anything anymore so I forced quit out of the game.
crinrict
Hero+
5 months ago
Hi sassierspoon

could you start a new save game for testing purposes to see if it works there. This is to determine if it's save related or a general issue.

If it works in a new save, please also test a different household.
jjonester
Seasoned Newcomer
5 months ago
I’ve been having this exact issue too, specifically Willow Creek’s library while playing the Blast From the Past event. I tried loading a different game, had the same issue. Had to go to Strangerville’s Library 😳
crinrict
Hero+
5 months ago
What platform are you playing ?
sassierspoon
Rising Novice
5 months ago
I'm a little stingy when it comes to creating new save files because I don't have a lot. I like to create them with a purpose (super sim save, legacy save, 100 babies save, etc). Let me think of what I want to play next and then I will do it either Saturday evening or Sunday.

I tested with older saves (that were never opened during Blast to the Past) and different households from my Timed Events save - and they all had the same issue.
crinrict
Hero+
5 months ago
You can just delete it afterwards. It's really for testing out only.

Do you remember if it was fine before the event ?