Product: The Sims 4 Platform:PC Which language are you playing the game in?English How often does the bug occur?Every time (100%) What is your current game version number?1.108.335.102 DX9 What expansions, game packs, and stuff packs do you have installed?ALL Steps: How can we find the bug ourselves?Play the game. What happens when the bug occurs?Can't access the options menu (upper right corner), preventing me from saving or exiting the game. What do you expect to see?The ability to save and/or exit my game without forcing it. Have you installed any customization with the game, e.g. Custom Content or Mods?Not now. I've removed them. Did this issue appear after a specific patch or change you made to your system?Yes Please describe the patch or change you made.Even after the most recent patch, none of the bugs/errors, mean sims, UI issues, or the inability to save/exit game have been fixed.
This bug doesn't seem to occur right away. It's occurring randomly after some time into game play. Could be a few minutes of gameplay, or an hour. I'm not sure what is triggering it, but it might have something to do with trying to access a Sims inventory panel. I say "trying to access a Sims inventory panel" because I can't access it at all. It doesn't work.
Rename Documents\Electronic Arts\The Sims 4 to Documents\Electronic Arts\The Sims 4_Old
Repair the game
Start the game. All your content will be gone now as the game created a new folder. All your saves/.. is still in the old folder so not to worry. Be aware that your claimed event rewards will also be gone for the time being but you will get them back with your other things.
Start a new save game
Check if you still have the error
Report back with your results for further steps on how to get your stuff back.
That did fix the errors. I can now access everything, inventory, UI is fixed, etc. It appears (this happened sporadically while playing the game, but so far, so good) that I can save and exit the game.
You can now start to copy back things from Documents\Electronic Arts\The Sims 4_Old to the new Documents\Electronic Arts\The Sims 4 folder that was created.
First only copy (I suggest to copy so you can go back in case anything goes wrong along the way) the content of the folder Saves(these are your save games). If you are prompted if want to overwrite a save, decide if you want to keep that testing save you just made or not. If not, just overwrite if, if you want to keep it, rename the save to a different number that isn't taken.
Test just your save game with nothing else added back. If that works, you can start copying back the rest. If not, check back.
You will need the following folders
- Tray (your households and lots you have saved to library)
- Usersettings(.ini) (your event rewards) - Custom Music (if you added any) - Screenshots (if you've taken any) - Videos (if you've taken any) - ConfigOverride (if you made any although I recommend redoing those) - Options(.ini) (although I recommend to just redo your settings in the game)
Now test again. If that still works, you can put back your mods. Put them back in groups and make sure they are still compatible with the game.
Hmm. It seems to be a problem with my old saves. I think they were corrupted in the update? I'm not sure if that's a thing or not.
After I followed your instructions, and kept out all mods/cc (even disabled them in the game options). The only thing I transferred over was my save file and the usersettings.
I tried to play my legacy family save and it is giving me an infinite loading screen, even though it played the music as if the lot had loaded.
*Editing to add that I SUPER Appreciate you getting me this far! Just happy to see the game working at all at this point haha
Okay, I don't know if this helps... but when I load up the save, instead of clicking on the "main" family's house and trying to load/play them, I tried going to another household in that world (an extended family member) and was able to load them up just fine. It is very specifically my played household family in that save.
*Editing to add that I can access the family through manage households (CAS) and access their lot through Build mode. But actually playing them still causes infinite loading screen.
I did notice while in CAS, that all of my EP, GP, SP, Kits, etc content is missing.
All of the files are there on my computer, EA app has them all as installed. I only have one EA log-in, and I've repaired and cleared caches.
I tried to find solutions to this issue on here, but it all seems older, with most of the solutions involving the Origin app.
<?xml version="1.0" ?><root> <report><version>2</version><sessionid>7bf55fc2ba82a12966a93f61</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2024-07-30 15:32:39</createtime><buildsignature>Local.Unknown.Unknown.1.108.335.1020-1.300.000.188.Release</buildsignature><categoryid>enum.py:181</categoryid><desyncid>7bf55fc2ba82a12966a93f61</desyncid><systemconfig/><screenshot/><desyncdata>[manus] drama_schedule_service failed to handle on_all_households_and_sim_infos_loaded due to exception (KeyError: "<enum <class 'int'>: DramaNodeScoringBucket> does not have value 99") Traceback (most recent call last): File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 130, in wrapped File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 126, in finally_wrap File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 157, in wrapper File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 175, in wrapper File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 383, in c_api_client_connect File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 609, in do_zone_spin_up File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 1659, in update File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 291, in on_enter File "T:\InGame\Gameplay\Scripts\Core\sims4\service_manager.py", line 454, in on_all_households_and_sim_infos_loaded File "T:\InGame\Gameplay\Scripts\Server\drama_scheduler\drama_scheduler.py", line 720, in on_all_households_and_sim_infos_loaded File "T:\InGame\Gameplay\Scripts\Server\drama_scheduler\drama_scheduler.py", line 720, in <setcomp> File "T:\InGame\Gameplay\Scripts\Core\enum.py", line 47, in __call__ File "T:\InGame\Gameplay\Scripts\Core\enum.py", line 181, in _get_unknown_value KeyError: "<enum <class 'int'>: DramaNodeScoringBucket> does not have value 99"rtim=0 Client Session Time: 21.60 Num Save Errors: 0 Num Load Errors: 0 Current Game State: 0x96d01090 LoadingScreenActiveFlag: 1 Origin Version: 13,257,0,5770 Modded: False SystemInfo: Windows 11 10.0.22631 GPU: NVIDIA GeForce RTX 2060 nvldumdx.dll 32.0.15.5612, GUID: D7B71E3E-5C55-11CF-7966-4D340EC2ED35 </desyncdata></report> <report><version>2</version><sessionid>7bf55fc2ba82a12966a93f61</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2024-07-30 15:34:19</createtime><buildsignature>Local.Unknown.Unknown.1.108.335.1020-1.300.000.188.Release</buildsignature><categoryid>developmental_milestone_tracker.py:1107</categoryid><desyncid>7bf55fc2ba82a12966a93f61</desyncid><systemconfig/><screenshot/><desyncdata>Exception raised while processing zone spin up sequence: 'Object not found: 0x2a1d81e6' (KeyError: 'Object not found: 0x2a1d81e6') Traceback (most recent call last): File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 179, in wrapper File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 222, in c_api_server_tick File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 509, in update File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 1682, in update File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 1323, in on_update File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 738, in on_hit_their_marks File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 1126, in _set_zone_state File "T:\InGame\Gameplay\Scripts\Core\sims4\callback_utils.py", line 158, in __call__ File "T:\InGame\Gameplay\Scripts\Server\developmental_milestones\developmental_milestone_tracker.py", line 1196, in send_all_milestones_update_to_client File "T:\InGame\Gameplay\Scripts\Server\developmental_milestones\developmental_milestone_tracker.py", line 1107, in _get_milestone_update_msg KeyError: 'Object not found: 0x2a1d81e6'rtim=0 Client Session Time: 21.60 Num Save Errors: 0 Num Load Errors: 0 Current Game State: 0x96d01090 LoadingScreenActiveFlag: 1 Origin Version: 13,257,0,5770 Modded: False SystemInfo: Windows 11 10.0.22631 GPU: NVIDIA GeForce RTX 2060 nvldumdx.dll 32.0.15.5612, GUID: D7B71E3E-5C55-11CF-7966-4D340EC2ED35 </desyncdata></report> </root>
It's caused if you had a cc object that added milestones and then remove it. The mod should fix it. If you can load the family afterwards, you can remove the mod again.
