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FenellaHZ's avatar
FenellaHZ
Seasoned Newcomer
23 days ago

Error code preventing game load

Hi gang, every time I try to start up the game I get to the homepage but then get the attached error code popping up and preventing me from actually playing. I've repaired the game, moved my Mods folder out and deleted my cache files, updated Windows, reduced my in-game graphics settings and updated the graphics card driver. I have also restarted my computer each time, and have no custom content to delete.

Has anyone else had this problem before? I've been working with EA Help but they just keep re-suggesting everything above. 

7 Replies

  • Do you have any LastException files in Documents\Electronic Arts\The Sims 4 ?

    • Delete the ones you have
    • Trigger the error again
    • Check if new ones are created
    • If that is the case, please copy/paste the content here. You can open the file with any text editor.

    Deleting the file won't fix your issue. Posting the info is meant for troubleshooting. 

  • FenellaHZ's avatar
    FenellaHZ
    Seasoned Newcomer
    20 days ago

    Thank you for this advice. I followed the instructions and still got the error code but I haven't found any replacement LastException files.

  • Would you be willing to share your save with me ?

    If so, please upload it somewhere like dropbox, googledrive or OneDrive and PM me the link. 

  • FenellaHZ's avatar
    FenellaHZ
    Seasoned Newcomer
    19 days ago

    Hey there, just checking, what would the purpose be? What would the save show?

  • crinrict's avatar
    crinrict
    Hero+
    18 days ago

    First step is to see if I can duplicate the error on my game, especially since you didn't get an LE. That is rather unusual for error codes.

    Second if I can, I can try a few things to see if I can figure out what's going on. It's easier to see it myself. Don't think I've come across that particular error code but there are 102 errors that change every time.

    If you want to try solve it yourself of course, there are guides for error code types that can help you find out what's going on.

  • FenellaHZ's avatar
    FenellaHZ
    Seasoned Newcomer
    14 days ago

    Thanks so much for explaining! I'd be happy to share for that function. Would you be able to talk me through what tile you're after?