For rent crashing

Subject: Technical Issues with The Sims 4 Game - Gameplay Disruption

Dear [Game Support/Customer Service],

I am writing to report significant technical problems I am experiencing with The Sims 4 game. After recently purchasing the game, I have encountered serious gameplay issues that are preventing me from enjoying the game:

Specific Problems:
1. Game crashes when attempting to load houses I have built
2. Unable to access or interact with houses after construction
3. Issues occur on multiple lots I have created

These technical difficulties are preventing me from playing the game and fully utilizing the features I expected when purchasing the product. The consistent crashing and loading problems are frustrating and have rendered the game essentially unplayable.

I would appreciate:
- Troubleshooting guidance
- A potential patch or solution to these technical issues
- Information on how to resolve these game-breaking problems

Please provide a response detailing how you plan to address these concerns.