Forum Discussion

aawndrayah's avatar
aawndrayah
Seasoned Newcomer
14 days ago

game crashing at '6:33am' every restart

I've been going through the forum and trying to resolve this myself to no avail. The only suggestion I haven't been able to try is repairing through the EA app. There is nowhere that I right-click that gives the option to repair, please tell me where to find it! 

When playing the game, it loads seemingly ok, starts to play out ok but at 6:33am they all get stuck. All Sims in the household stop responding, I slow stop losing the ability to move between characters, and it will sometime allow me to get to the save menu, but it just stays frozen in the save screen and doesn't save or quit. They are stuck in whatever the last action is they were doing, like chatting or cooking, but will not move on to the next task and time stops moving. Time stops but they are still chatting away, oblivious. 

I've been going back and forth through the forum to try to figure out a fix and I'm just at a loss. When I deleted my most recent save and loaded from a prior save, it kept doing this 'time-out' at 6:33 am. seems like an odd coincidence. I have even tried traveling, or doing different activities to see if there was some weird bug I could avoid by changing up what they were doing, no change. 

Please help. :( 

7 Replies

  • aawndrayah's avatar
    aawndrayah
    Seasoned Newcomer
    14 days ago

    Thank you for replying, however I only have "manage add-ons". Not any other option you have there. I have only ever had "manage add-ons", I know this because it's how I've had to manually install all my purchases. 

  • Have you tried repairing the app using App Recovery?  Not sure if that helps your game but may bring the repair option back? 

     

  • aawndrayah's avatar
    aawndrayah
    Seasoned Newcomer
    14 days ago

    I tried App Recovery per your suggestion and it didn't change anything in the EA app. Any other suggestions? 

    I went into steam as well and they don't have a repair option, either. I'm really at a loss, each time I restart, it literally is moving along fine until 6:33am EVERY TIME. It's really disheartening. What do I do? Why don't I have a repair option?

  • aawndrayah's avatar
    aawndrayah
    Seasoned Newcomer
    14 days ago

    Also wanted to add that I did the "verify integrity of game files" through steam, this didn't help, I manually did the "App Recovery" option for the EA app in my windows menu... still can't get past this issue. 

    So, if I uninstall from Steam is there a way to reinstall directly with EA so I can hopefully have the repair option? I have 78 Add-Ons through EA only, there are no purchases in Steam. I hate having to start all over with building and all that, but I love this game and just want to play. And I want to fix it so I can have the option to actually repair in the future without having to uninstall. 

  • Bluegayle's avatar
    Bluegayle
    Hero
    14 days ago

    I'm sorry did you purchase the base game through the app or Steam? And then the add-ons thru the EA App?

    I only use the EA App for Sims so I don't know what else to tell you.   Hopefully someone that has the Sims on steam  will have an answer for you soon.

  • aawndrayah​  The "verify integrity of the game files" option in Steam is in fact the repair process, and when the game is installed through Steam, it can only be repaired through Steam.

    If you don't own any content in Steam aside from the base game, then yes, you can uninstall the game in Steam and reinstall through the EA App.  But I don't think that will fix your problem.  Besides, the repair should have fixed most if not all of the underlying issues that reinstalling would address.

    This sounds like save issue: something is getting stuck in your save at exactly this time, and you'll need to find a way around it.  Have you tried switching to a different household and playing through the time of the freeze with those sims instead?  Please choose a household you've never played before and that lives in a different world.  If this helps, you can try going back to your main household, say around 7 am.

    I'll move this thread to the Gameplay forum as well since it's not a PC tech issue.