Game not working

My game loads normally but does not work correctly after the update 3 or 4 months ago. But can not get into build mode, sims don't move when told they just stand there waving there hand, the icons are not in the right places. Can not see the moods or anything like that. If I do get in build mode or cas it won't let me get out of it. I have cleared my cache, uninstalled and reinstalled the game, I have removed mods, I have checked requirements to run sims 4, and even restarted computer. Still nothing. I just bought one of the expansion packs, and still nothing. I have not been able to play in about 3 or 4 months. I am beginning to thing this was a waste of money. There is also more problems I can not think of right now.