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Bambi_DoMoMiGi's avatar
Bambi_DoMoMiGi
New Rookie
9 months ago

Game stuck on loading screen, before main menu, after updating on 12/03/2024

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? Can't get to Main Menu
What expansions, game packs, and stuff packs do you have installed? I have all packs except For Rent, Lovestruck and Life and Death. Also, missing a couple of the recent kits
Steps: How can we find the bug ourselves? Download the latest update
What happens when the bug occurs? I have been trying to launch the game but it won't go past the first loading screen before the main menu
What do you expect to see? I expect to see my game load the main menu so I can choose which save game to play
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. I downloaded the patch/update today, December 3, 2024 and now my game won't go past the initial loading screen.

My game won't go past the initial loading screen screen so I can access the main menu in order to start playing. This started immediately after updating my game on December 3, 2024. I don't have mods or CC, never have.

1 Reply

  • Hi @Bambi_DoMoMiGi 

    Try the following

    • Close the game
    • Rename Documents\Electronic Arts\The Sims 4 to Documents\Electronic Arts\The Sims 4_Old
    • Repair the game
    • Start the game. All your content will be gone now as the game created a new folder. All your saves/.. is still in the old folder so not to worry. 
    • Start a new save game
    • Check if you still have the error
    • Report back with your results for further steps on how to get your stuff back.