Okay, so I got the sims 4 and I installed it on a new laptop. Unfortunately that laptop died completely to the point where I can't even access any home screen ect. It's saying there's no hard drive on the laptop. I basically just have a black screen and I can't access anything. I'm going to be sending it off to get fixed.I'm just wondering in case they don't get my files back how can I download it onto a new laptop on the same account? Because it's still technically on the old drive that failed.

You can just redownload it with the same account with Origin.

How to get my sims 4 on a new laptop with the same account?

11 Replies

Phantomlover1717
Legend
8 years ago
You can just redownload it with the same account with Origin.
ugne_xo
8 years ago
Is it not going to show me that it's already downloaded?
Phantomlover1717
Legend
8 years ago
No you can download it a few times. I've download it 4 or 5 times now. You can even run it on two different devices. Just not at the same time.
ugne_xo
8 years ago
That seems perfect! Am I able to download expansions also? I have two or three.
Phantomlover1717
Legend
8 years ago
Of course!

Those are a little harder to find, but you can find them with these steps:

- Go to 'Game Library' in Origin
- Right click 'The Sims 4' and choose 'Game Details
A overlay moves in
- Have a look under the 'Extra Content' tab
There should all your Game Pack, Stuff packs and expansions packs show up.
ugne_xo
8 years ago
Thank you so much! ❤️
Phantomlover1717
Legend
8 years ago
No problem!
Anonymous
8 years ago
its not showing up in my game library
CMeki
Hero (Retired)
8 years ago
@atka18
Make sure that you do not have any filters on in your library. If the game still does not show up, the most common issue is that you've been logged into the wrong account. Try logging in using different email addresses, or reset your password to all your addresses and see which ones get an answer.
If you still cannot find it, you need to contact an EA game advisor.
Go here to contact EA support: https://help.ea.com/en/contact-us/new/
In the upper right corner, choose your region. If you can't find it, choose US or UK.
Choose a game. If you need help with an account issue, choose Origin
Choose your platform
Choose topic and issue to give EA details.
Click Select contact option, and hopefully you get in touch with someone fast!
Here are some tips on how to do it if it's complicated!
https://answers.ea.com/t5/Technical-Issues/How-to-contact-an-Advisor-via-EA-Help/m-p/5650100

Good Luck!
Anonymous
8 years ago
This was really helpful, thanks, What about custom content? How do you access that on the new computer? Do I need to save to a memory stick and transfer across? Thanks