@caiale19 You may be able to convince an EA customer support rep to grant your account the global version of Sims 4. Make sure you choose live chat rather than email; if you don't see the option, choose a slightly different category of issue.
https://help.ea.com/en/contact-us/
Or you can install the game via Steam, which only offers the global version. You'd uninstall the EA App version of Sims 4, install through Steam, and download your packs (but not a second copy of the base game) through the EA App.
Thanks for your reply, would you be able to help more with what to do with steam? I saw a reply in a previous forum about this and had managed to get base game into Spanish but I’m lost on how to transfer the DLCs from the EA app to steam
thanks 🙂
Hi @caiale19 until I know you cannot move them to Steam, do what @puzzlezaddict told you, install the basegame from Steam and then install the DLCs with the EA app.
