i just installed the new update and when i go into the game it says my packs are disabled so i clicked to re enable them in marketplace and then when the app restarts it still shows deactivated. i took my mods folder out thinking that was the issue and it wasnt.
will anythng happen to my save and tray files folders if i do that?
could you please try moving the following file to the desktop: Documents\Electronic Arts\The Sims 4\UserSetting(.ini). Then start the game. The file should be recreated.
is there something else that i can try to see if it will fix the issue bc nothing is changing everything is j saying deactivated when i’ve gone into marketplace to reactivate it and have repaired the game so many times
i have done that multiple times and it still won’t enable them in market place and the packs are all downloaded.
Community ManagerHey frankie021211,
Can you try clearing the EA App's cache and repairing the game before reactivating them in Marketplace?
Let us know how that goes, thanks!
