Hi! English is not my first language so I’m gonna use the translator just in case!
My sims 4 game keeps guetting stuck in CAS, first it doesnt respond and then it’s starts playing the music like it functioning again but it’s still freeze and I can’t close the game, I have to turn off my laptop and open everything again and it freezes, I deleted and reinstalled everything and I’m out of ideas, please help!
I don’t have my mods folder on also, just in case
Is this with or without mods/cc ? What platform are you playing on ?
Hiii! Is without mods/cc and I’m playing on my laptop, from the ea app!
Is your laptop a windows machine or mac ?
windows 11
Could you post your Computer's DxDiag?
- Press Windows-Key + R
- Type: DxDiag
- Click on Save all Information.
- Attach the Text File to your post
This?
Operating System: Windows 11 Pro 64-bit (10.0, Build 26100) (26100.ge_release.240331-1435)
Language: Spanish (Regional Setting: Spanish)
System Manufacturer: Dell Inc.
System Model: Inspiron 5770
BIOS: 1.14.0 (type: UEFI)
Processor: Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz (8 CPUs), ~2.0GHz
Memory: 32768MB RAM
Available OS Memory: 32666MB RAM
Page File: 12255MB used, 27833MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Supported
DirectX Database Version: 1.6.6
Auto Super Res Version: Unknown
System Mux Support: Mux Support Inactive - Ok
Mux Target GPU: dGPU
Mux Incompatible List:
DxDiag Version: 10.00.26100.3037 64bit Unicode
this?
pepermintginger Yes, that text file is what Crinrict was requesting. Your dxdiag shows a few serious crashes of the graphics driver, or one of them. So please do a clean uninstall and reinstall of both drivers, as described here:
Use the Intel and AMD video drivers Dell provides for your laptop:
https://www.dell.com/support/product-details/en-us/product/inspiron-17-5770-laptop/drivers
The proper order of operations here is uninstall the AMD driver > uninstall the Intel driver > restart > reinstall the Intel driver > restart > reinstall the AMD driver > restart, all while your computer is offline. When you're done, go back online and test Sims 4.
If this doesn't help, please post a new dxdiag.
Community Manager
