My game keeps freezing in cas

Hi! English is not my first language so I’m gonna use the translator just in case! 
My sims 4 game keeps guetting stuck in CAS, first it doesnt respond and then it’s starts playing the music like it functioning again but it’s still freeze and I can’t close the game, I have to turn off my laptop and open everything again and it freezes, I deleted and reinstalled everything and I’m out of ideas, please help!

I don’t have my mods folder on also, just in case