No Cherished Memories :(

The dating system has always been messed up for me. Even with Lovestruck it hasn't got better. I have been doing the 7 Wild Dates Challenge and getting gold dates. I get the notification of a reward of a Cherished Memory Photo in my inventory but when I check there is nothing there. I have checked both inventories. I am on PC. Why do we keep getting new features in game that don't work. Come on EA.