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KarenJay's avatar
12 months ago

Please help mine is crashing and producing a lastcrash file. Please help😭😭😭😭

Please my game keeps crashing while loading CAS. Ive tried the 50/50 method and removing all mods but it still crashes. It crashes while entering CAS from starting a new game or playing a saved one. If i go back to a saved game, it stays on for a while then crashes and drops a lastcrash file. I don't know what to do please help.

1 Reply

  • @KarenJay  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just start a new save and see whether CAS works.

    If that doesn't help, let me know whether your computer runs Windows or macOS.  If Windows, please run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/