Forum Discussion

Brianna62's avatar
Brianna62
Seasoned Newcomer
2 months ago

Purchased Packs Saying Not Purchased on Gallery

I have no CC, and no Mods downloaded into my game on my PC. When I open the gallery so I can place a lot, it tells me that some packs that the uploader used are not purchased. I know I purchased, and just to be sure double checked my account. I spent the time repairing my game, all of the packs and whatnot. Unsure what to do now, but to see if anyone else is experiencing this?

advice
feedback
gameplay issue
no cc or mods
pc
  • Brianna62's avatar
    Brianna62
    2 months ago

    https://answers.ea.com/t5/Game-Feedback-Ideas/Gallery-Says-Packs-Not-Purchased-Cannot-Place-Gallery-Lots-w/m-p/14236361/highlight/false#M6707

  • wickedkoi's avatar
    wickedkoi
    Rising Newcomer
    2 months ago

    I am having a similar issue only, due to the event my game broke. I tried various ways to fix it, nothing worked. I deleted my game and game folder to reinstall fresh; and now the EA App says my 74 add-ons are just gone. Talk about panic. Did you check your EA app to see if they are still listed there?

    • Brianna62's avatar
      Brianna62
      Seasoned Newcomer
      2 months ago

      https://answers.ea.com/t5/Game-Feedback-Ideas/Gallery-Says-Packs-Not-Purchased-Cannot-Place-Gallery-Lots-w/m-p/14236361/highlight/false#M6707

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 months ago

    Brianna62  Do you own the Horse Ranch bonus items, and are they loading in-game?  If you place these builds, do any items disappear?

    wickedkoi  Try clearing the EA App's cache:

    https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

    If that doesn't help, it sounds like you might be in the wrong account, which has been a common issue since the changeover to the EA App.

    https://answers.ea.com/t5/PC/Sims-4-Packs-missing-from-EA-app/m-p/12225497

    • Brianna62's avatar
      Brianna62
      Seasoned Newcomer
      2 months ago

      I did a little more digging and found that they are the extra items you get when you pre-purchase the expansion pack. They are mislabeled and that’s where the issue has stemmed from

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