Forum Discussion

Brianna62's avatar
Brianna62
Rising Novice
2 months ago

Purchased Packs Saying Not Purchased on Gallery

I have no CC, and no Mods downloaded into my game on my PC. When I open the gallery so I can place a lot, it tells me that some packs that the uploader used are not purchased. I know I purchased, and just to be sure double checked my account. I spent the time repairing my game, all of the packs and whatnot. Unsure what to do now, but to see if anyone else is experiencing this?

  • https://answers.ea.com/t5/Game-Feedback-Ideas/Gallery-Says-Packs-Not-Purchased-Cannot-Place-Gallery-Lots-w/m-p/14236361/highlight/false#M6707

  • wickedkoi's avatar
    wickedkoi
    Rising Newcomer

    I am having a similar issue only, due to the event my game broke. I tried various ways to fix it, nothing worked. I deleted my game and game folder to reinstall fresh; and now the EA App says my 74 add-ons are just gone. Talk about panic. Did you check your EA app to see if they are still listed there?

    • Brianna62's avatar
      Brianna62
      Rising Novice

      https://answers.ea.com/t5/Game-Feedback-Ideas/Gallery-Says-Packs-Not-Purchased-Cannot-Place-Gallery-Lots-w/m-p/14236361/highlight/false#M6707

  • Brianna62  Do you own the Horse Ranch bonus items, and are they loading in-game?  If you place these builds, do any items disappear?

    wickedkoi  Try clearing the EA App's cache:

    https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

    If that doesn't help, it sounds like you might be in the wrong account, which has been a common issue since the changeover to the EA App.

    https://answers.ea.com/t5/PC/Sims-4-Packs-missing-from-EA-app/m-p/12225497

    • Brianna62's avatar
      Brianna62
      Rising Novice

      I did a little more digging and found that they are the extra items you get when you pre-purchase the expansion pack. They are mislabeled and that’s where the issue has stemmed from