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crinrict's avatar
crinrict
Hero+
5 years ago

Re: [CURRENT ISSUE] Codes instead of text/ Blank text and bubbles

Could you check this folder and see if you have a string file for polish. The path of your installation files will most likely be c:\programs(x86)\Origin Games\The Sims 4 unless you changed the path to install like I did

For some reason Origin is not downloading the language files properly in most cases where this issue occurs.

19 Replies

  • soniaborawska's avatar
    soniaborawska
    5 years ago

    Hi, thank you for replying. I can see the Strings_ENG_US only. But that's in all of the folders (even though I have it in Polish now). Unless I am not seeing it. I'll attach a photo.

    Thanks again!

  • TaintedBloody's avatar
    TaintedBloody
    Seasoned Novice
    5 years ago

    Hi! I have the same problem adn I just checked the folder, the string file is missing. In my case, I have the Spanish one, but I play the game in English. Should I just delete the file and repair?

  • crinrict's avatar
    crinrict
    Hero+
    5 years ago

    @soniaborawska That it's in all the folders is normal. There's a string file for each pack. Do you have the polish one in the other folders ?

    The reason the strings are only missing for some packs is cause only some of the files are missing.

    @TaintedBloody I really don't know why Origin doesn't download the file in some cases.

  • soniaborawska's avatar
    soniaborawska
    5 years ago

    @crinrictAll the folders look the same. They only have English even though my game is in Polish. Don't know what to do. I tried reinstalling it again and nothing changed.

  • soniaborawska's avatar
    soniaborawska
    5 years ago
    @crinrict Yes, through Origin. I compared all the files and they look the same. The game is working all good until I install Paranormal pack and there's just no text anywhere and all the items are described as Debug. But when I switch the game to English it works fine. I tried reinstalling, repairing, changing the language, removing Origin cache. And nothing.
  • soniaborawska's avatar
    soniaborawska
    5 years ago
    @crinrict So I contacted the EA through a chat and they looked at my account or something. Said it looks like a bug that they will be reporting.
  • crinrict's avatar
    crinrict
    Hero+
    5 years ago
    @soniaborawska @Rokjioo

    There's also a folder called Delta in the installation folder. That also has sub folders for the packs. Do you have language files there for the other packs ?
  • soniaborawska's avatar
    soniaborawska
    5 years ago
    @crinrict I think that's it! In the Delta folder, I don't have the SP18 at all. All other packs have Strings_POL_PL. What now? Thank you!
  • crinrict's avatar
    crinrict
    Hero+
    5 years ago
    @soniaborawska Thanks for confirming. So while this unfortunately doesn't bring us much closer to a solution it at least explains the behavior you're seeing.

    The game behaves like this:
    When you first install a pack, there's no folder in Delta, that is absolutely normal. That only gets created on patching for the first time after the pack was released (I don't think there needs to be an acutal fix for the pack for it to be created).

    Once there is a delta folder, the game will use the file in there and not care if you have one in the main folder.

    So basically, if you buy a pack after the first patch was released, you will never know that the game didn't download the proper file and the first patch will fix this issue for you.

    Why the game doesn't download the language file to the folder it should, I don't know. Maybe some internal setting.

    So here's a few more suggestions what to try:
    - Delete Origin cache files https://crinrict.com/blog/2014/09/delete-origin-cache-files.html then try a game repair again
    - Delete the entire SP18 folder from your computer, then reinstall just the pack (this isn't an official way to get rid of a pack so it's not an official solution). Before doing this, make sure that Origin is set to the same language as the game. For english, make sure it's English_US and not UK as that is different as well.
    - If you have a second computer, try installing the game on there and see if the file creates. If it does, just move it over to your main computer.
  • soniaborawska's avatar
    soniaborawska
    5 years ago
    @crinrict Thank you for your help. I've tried removing the Origin cache already and that didn't fix it. I'll try other methods and see if it works. Thanks again for your help. At least now I know what's wrong with it.
  • soniaborawska's avatar
    soniaborawska
    5 years ago
    @crinrict I tried to install it on my other laptop, and it worked! It installed the missing folder, in Polish. Thank you so much for suggesting this. I can finally play, haha.
  • Rokjioo's avatar
    Rokjioo
    5 years ago

    @crinrict Deleting the Origin Cache Files didn't help for me as well, and I didn't have a second Computer ready but I had an old Hard drive still in my PC that had an old Windows installation still on it, so I booted my PC to that, downloaded the Paranormal Stuff Pack and the English String File was there for me! Thank you so much for your help 🙂 

  • TYtanic01's avatar
    TYtanic01
    5 years ago

    Hi! Could you share the Strings_ENG_US file? I think having it uploaded will make it easier for other people to fix the issue faster. Not sure thought, I'm not an expert

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