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magic_cat_tree's avatar
magic_cat_tree
5 years ago
Solved

Free City Living trial error

I just found out about the free City Living trial and was excited to try it. When I load the game after having accepted the trial in Origin, a "New Trial Game" button appears next to "New Game" and ...
gameplay issue
  • polaris_1179's avatar
    polaris_1179
    5 years ago

    For the people still having trouble, I saw on another post that someone went to application settings and selected "automatic game updates" which worked for them. 

    "I found a fix, that does not require reinstalling Origin or the Sims 4. Maybe someone else mentioned this before and I didn't see it but... I went into "Application Settings" for Origin, and scrolled down to "Client update." Then I selected "automatic game updates, and now the free trial is downloading." - amoeller87

    Another person (Lumineers26) also said that the trial didn't work with the legacy version. 

    I hope that this info helps you out!!!

Hermione08lol's avatar
Hermione08lol
5 years ago

That didn't work me please help like did u just uninstall it? Cause that's what I did and It still always says restart!!!

polaris_1179's avatar
polaris_1179
5 years ago

For all the people who tried uninstalling it and reinstalling it with unsuccessful results, how did you uninstall Origin? When uninstalling it you have to go through some pretty specific steps—you can't just right-click it and click uninstall. The steps that I followed to uninstall it are here: https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/#hard-way 

If you're still having trouble, then I'm really not too sure what else to try. Good luck to everyone!!

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