Reaper career - "Has Plea" sim has left the lot!

The "has plea" sim (Katrina) has left the lot, and surrounding area, while trying to hear her plea for Dina's death. I can't move forward with the case! I'm not able to hear a plea from anyone else in the house, can't return to the office, absolutely no options other than "locate deceased sim" - she hasn't moved, guys.