Save crashes when sims travel
Hello im having the same issue for no reason its been happening for a month now just randomly freezes after 10 min or 40 minutes kicks me out of the game unfortunately while losing so much data. here...
Forum Discussion
@nicolemuhangi101 Do you use mods or custom content, and if so, does the game crash without any of it? Please test if you haven't already: move the Mods folder to the desktop and delete localthumbcache.package.
If that doesn't help, or you don't use mods or cc, is there any pattern at all to the crashing? For example, does it happen when you send your sims traveling, or load a certain lot?
- @puzzlezaddict yeah so i removed everything and kept the resource file only and my game doesnt even load in idk why i then put back mccc mods and my game never loading in it ran idle for 16 mins no clue why
@nicolemuhangi101 As a test, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.) Don't add anything to the new folder yet; just start a new save and see how it runs.
The idea here is that you might need to rebuild your user folder. But the first step is confirming the game runs properly in the new folder with nothing added to it.
If you get another crash or freeze, please look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent Sims 4 crash, or when you tried to launch it and it didn't work, specifically while using the clean folder. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
- @puzzlezaddict okay and what do i do now its running fine i found in my other game when they travelled is when the game actually had a point of crash i could determine. and in this new safe file he travels just fine so what now
