Hey @nicolemuhangi101 ! It caught my eye that you're having CC issues on top of this save issue. Can we step you back to a clean folder and take this slowly to get you working again?
For that, do *only* these steps to start, then let me know how that's gone:
- Drag your whole Sims 4 folder from Document > Electronic Arts to your desktop.
- Launch Sims 4 and exit
- Copy only the save file that you normally play, not one that previously worked or a test save, into the new Saves folder the game has now made.
- Launch SIms 4.
- From the main menu, navigate to Load and follow these steps: https://sims4.crinrict.com/eng/2018/07/how-to-find-your-user-folder/ Take a screenshot showing the results.
- Test your save.
- Upload your screenshot and tell me if the save worked, and if not, exactly what parts didn't work.
We'll sort out the CC after we get you a working save.