Forum Discussion

nicolemuhangi10's avatar
2 years ago

Save crashes when sims travel

Hello im having the same issue for no reason its been happening for a month now just randomly freezes after 10 min or 40 minutes kicks me out of the game unfortunately while losing so much data. here is my diag please help when u seen this 

edited title after splitting thread.  -puzzlezaddict

13 Replies

  • @nicolemuhangi101  I've split your posts into their own thread in the Game Issues forum since you've established that the problem is limited to one save and still happening.  I'm also going to ask around to see whether other helpers have any ideas here.  This kind of problem is beyond my ability to help effectively, but other helpers may be able to pitch in.

  • luthienrising's avatar
    luthienrising
    Hero+
    2 years ago

    Hey @nicolemuhangi101 ! It caught my eye that you're having CC issues on top of this save issue. Can we step you back to a clean folder and take this slowly to get you working again?

    For that, do *only* these steps to start, then let me know how that's gone:

    1. Drag your whole Sims 4 folder from Document > Electronic Arts to your desktop.
    2. Launch Sims 4 and exit
    3. Copy only the save file that you normally play, not one that previously worked or a test save, into the new Saves folder the game has now made.
    4. Launch SIms 4.
    5. From the main menu, navigate to Load and follow these steps: https://sims4.crinrict.com/eng/2018/07/how-to-find-your-user-folder/  Take a screenshot showing the results.
    6. Test your save.
    7. Upload your screenshot and tell me if the save worked, and if not, exactly what parts didn't work.

    We'll sort out the CC after we get you a working save.