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JordanHanlon444's avatar
JordanHanlon444
Rising Novice
10 hours ago

save file not loading

i updated my game yesterday and played all day, just got off of work and opened sims up and it needed another update. now since i’ve done that, i cannot open the save file i was playing, it gets stuck on loading screen. every other save file works just fine and ive also tried removing my mods

3 Replies

  • JordanHanlon444's avatar
    JordanHanlon444
    Rising Novice
    9 hours ago

    it’s working now, i ended up going into my save file folder, making a copy and opening up that save instead and somehow it opened

  • HI JordanHanlon444​ 

    how did you remove your mods ? Did you delete cache files and physically remove the folder ?

    Do you have any LastException files in Documents\Electronic Arts\The Sims 4 ?

    • Delete the ones you have
    • Trigger the error again
    • Check if new ones are created
    • If that is the case, please copy/paste the content here. You can open the file with any text editor.

    Deleting the file won't fix your issue. Posting the info is meant for troubleshooting. 

  • I have the same problem, the game just loads, I can't access any sims