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megxn2364's avatar
megxn2364
2 years ago
Solved

sims 4 disk with cats and dogs pack included

i bought a sims 4 disk which has the card and dogs expansion pack included, but when i’ve gone to play the game nothings coming up for it and nothing says that i have the pack too? should i just take...
gameplay issue
  • puzzlezaddict's avatar
    puzzlezaddict
    2 years ago

    @megxn2364  If this is a new copy of Sims 4, then you should contact the retailer.  If it's used, then you're unfortunately out of luck.  EA doesn't support selling or sharing copies of Sims 4 and won't help with a missing or unusable code when the content has been resold.

puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

@megxn2364  Do you have a product code for Cats & Dogs?  If so, register it in the EA App and you should be able to download the pack from there.  You should also be able to play without the disc.

megxn2364's avatar
megxn2364
2 years ago

we weren’t given the activation code in the box with the disk, which we’ve now figured out we’d need in order to add the expansion pack

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @megxn2364  If this is a new copy of Sims 4, then you should contact the retailer.  If it's used, then you're unfortunately out of luck.  EA doesn't support selling or sharing copies of Sims 4 and won't help with a missing or unusable code when the content has been resold.

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