Forum Discussion

Kloey_luvv's avatar
6 years ago
Solved

Sims 4 eyes aren't working

I downloaded some eye cc and some other stuff, and now all of a sudden every time I click on my the eyes of my sim I can't change it anymore, please help! 

  • @Kloey_luvv, are all the CC and Mods you have updated to work with the latest patch that EA released on June 10th? 🤔 If not you will have to find out which ones are not compatible and replace them with the version that are compatible with the most recent game version.🙂  Here are some instructions on how to do that:

    Please do all of the following:

    1) Move the Mods Folder to your desktop

    2) Delete the  localthumbcache.package file in the game folder. (This is very important!) 🤨

    3) Fix you game in Origin by logging in and go to Library, then right-click on The Sims 4 and choose the "Repair Game" option from the list.  Wait until Origin finishes repairing all your packs and not just the base game.

    4) Now, when you turn on your game again, it will create a new mods folder that will be empty.  Check to see if your game is now working without mods/CC.

    5) Now you can try adding back items from your Mods folder one at a time checking your game each time to see which item is causing your game to not work properly.  If you have a lot of items, you can try the 50/50 Method. 

    The CC creators will usually update the CC items and Mods after these updates, so when you find out which one is the culprit, you can get the updated version from whoever made that item of CC in the first place.  You should try these steps anytime you have problems in your game to rule out CC/Mods problems.  It is the responsibility of the Mods/CC creators to update their items anytime EA releases a patch/update, and it is the responsibility of the people who use Mods/CC to make sure they are using the most recent version. 
    After you replace the outdated CC or Mods with the updated versions, you can then add your Mod folder back to your game. 🙂

    Also, there is the chance that your new CC isn't being installed properly.  You can go to whoever made it and they can help you with the items they created, how to install them, etc. 😇


5 Replies

  • PugLove888's avatar
    PugLove888
    Hero (Retired)
    6 years ago

    @Kloey_luvv, are all the CC and Mods you have updated to work with the latest patch that EA released on June 10th? 🤔 If not you will have to find out which ones are not compatible and replace them with the version that are compatible with the most recent game version.🙂  Here are some instructions on how to do that:

    Please do all of the following:

    1) Move the Mods Folder to your desktop

    2) Delete the  localthumbcache.package file in the game folder. (This is very important!) 🤨

    3) Fix you game in Origin by logging in and go to Library, then right-click on The Sims 4 and choose the "Repair Game" option from the list.  Wait until Origin finishes repairing all your packs and not just the base game.

    4) Now, when you turn on your game again, it will create a new mods folder that will be empty.  Check to see if your game is now working without mods/CC.

    5) Now you can try adding back items from your Mods folder one at a time checking your game each time to see which item is causing your game to not work properly.  If you have a lot of items, you can try the 50/50 Method. 

    The CC creators will usually update the CC items and Mods after these updates, so when you find out which one is the culprit, you can get the updated version from whoever made that item of CC in the first place.  You should try these steps anytime you have problems in your game to rule out CC/Mods problems.  It is the responsibility of the Mods/CC creators to update their items anytime EA releases a patch/update, and it is the responsibility of the people who use Mods/CC to make sure they are using the most recent version. 
    After you replace the outdated CC or Mods with the updated versions, you can then add your Mod folder back to your game. 🙂

    Also, there is the chance that your new CC isn't being installed properly.  You can go to whoever made it and they can help you with the items they created, how to install them, etc. 😇


  • Kloey_luvv's avatar
    Kloey_luvv
    6 years ago
    @PugLove888 So, the thing is the eyes will work on sims if I create then and there but if I get one from the gallery the eyes won't work, what do I do then?
  • PugLove888's avatar
    PugLove888
    Hero (Retired)
    6 years ago

    @Kloey_luvv, that is great!🥳  You can bookmark the procedure to test your CC/Mods in the future, so that anytime you have a problem in your game after a game patch you can either find the outdated CC/Mods or else rule them out as a cause to your problems!  🙌
    Thank you for updating us on the results! 😇
    Happy Simming! ❤️