Sims 4: Werewolves pack value panel blank

I've had Sims 4 installed for a while now but just started buying packs.

In October I got a bundle including Werewolves and since installing it I haven't been able to see anything in the Werewolf value panel.

My Sim is a part of the Moonwood Collective and has received pack warnings, yet I didn't realise she'd been accepted to a pack and I can't see which values are being triggered.

All that appears in the panel is: "*Sim's name* is not currently in a Werewolf Pack" with the two packs listed underneath.

I only became aware that this was a bug while googling something else about Werewolves, and now realise how much it has affected the gameplay.

I have no mods and haven't ever had any installed, so I'm unsure what the issue could be here. 

Everything that I've seen on EA answers says this issue was resolved with a patch update in early 2023.

This doesn't seem to be the case as I bought the pack only two months ago and it's now almost 2025, and still happening.

It's been marked as resolved, which is incredibly frustrating as I can't see an answer or any suggestions/advice on what to do.

I'm feeling a bit like I wasted the money for Werewolves if in order to play as intended, I have to google parts of what should have been included in base gameplay for this pack.

Does anyone have a possible fix please?