@Maav209 This is odd, and you've been very thorough. I do have a couple of suggestions though. First, please unplug your second and third monitors, and set your first monitor to run at 60 Hz. I realize this isn't what you want (or what you paid for with the monitor and the other hardware), but please try it as a test. Restart your computer, open Sims 4, and let me know what you see. If the problem is still present, switch the game to windowed mode, at a 1920x1080 resolution, quit, restart your computer, and check again.
If this doesn't help, would it be possible to get a dxdiag from your sister's computer so I can compare it to yours? It's usually easier to find the problem with multiple examples.
Another troubleshooting step you can try is a clean boot:
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.
Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.
Finally, if you've overclocked your PC in any way, please remove those settings, including the GeForce Experience auto-overclocking feature if you're using it.
To answer your question, this is unlikely to be an EA account issue. EA servers only host one version of Sims 4, and either you can run it or you can't. The App's few features can interfere, but they don't change from one account to another aside from online restrictions for underage users.
Hello @puzzlezaddict !
I have tried everything you have suggested, and unfortunately, it did not work. I'm unable to retrieve my sister's DXdiag at the moment. However, my brother just got a new laptop, and I decided to install the Sims on his computer to see if the problem persisted, and it did ☹️ I have attached his DXdiag. It makes sense that it's probably not my EA account, but I don't understand how this problem happens on three different computers. Im installing the game the same way I always have. I appreciate you taking the time to help me out! 🙂
I should also add that the game does not pause in the background when I open my Sims sentiment panel but it does pause on the townies panel (doesnt work all the time though). When I click on the townies panel, the game pauses and I can see all the information. When I exit and click my sims panel then that issue that I described earlier happens. Once I click out of my sims panel and click on a townies panel, it no longer works.
@Maav209 Your brother's dxdiag doesn't clarify anything, unfortunately, but he might want to know that a component of McAfee is crashing. I'd suggest uninstalling and reinstalling it the official way:
https://www.mcafee.com/support/s/article/000001616?language=en_US
There's also something going on that's draining his battery when the screen is off, probably the CPU or some other component or driver not being in the proper idle state. The dxdiag can't tell me more than that, and I have no idea whether he would care enough to investigate, but the errors are clear.
For your issue, it sounds like you've installed the base game through the EA App, but what about your packs? Are they installed through the App too, or did you get them from Epic or somewhere else? What language did you install the game in on each device? If you have time, could you install in a different language and see whether the problem is still present?
@puzzlezaddict I will let him know!
My game and all of my packs were purchased from Origin before it became the EA App. I installed the game in English on all three. I uninstalled and reinstalled the game and the packs in Spanish and the issue still persists.
