Hello @puzzlezaddict !
I have tried everything you have suggested, and unfortunately, it did not work. I'm unable to retrieve my sister's DXdiag at the moment. However, my brother just got a new laptop, and I decided to install the Sims on his computer to see if the problem persisted, and it did ☹️ I have attached his DXdiag. It makes sense that it's probably not my EA account, but I don't understand how this problem happens on three different computers. Im installing the game the same way I always have. I appreciate you taking the time to help me out! 🙂
I should also add that the game does not pause in the background when I open my Sims sentiment panel but it does pause on the townies panel (doesnt work all the time though). When I click on the townies panel, the game pauses and I can see all the information. When I exit and click my sims panel then that issue that I described earlier happens. Once I click out of my sims panel and click on a townies panel, it no longer works.
@Maav209 Your brother's dxdiag doesn't clarify anything, unfortunately, but he might want to know that a component of McAfee is crashing. I'd suggest uninstalling and reinstalling it the official way:
https://www.mcafee.com/support/s/article/000001616?language=en_US
There's also something going on that's draining his battery when the screen is off, probably the CPU or some other component or driver not being in the proper idle state. The dxdiag can't tell me more than that, and I have no idea whether he would care enough to investigate, but the errors are clear.
For your issue, it sounds like you've installed the base game through the EA App, but what about your packs? Are they installed through the App too, or did you get them from Epic or somewhere else? What language did you install the game in on each device? If you have time, could you install in a different language and see whether the problem is still present?
@puzzlezaddict I will let him know!
My game and all of my packs were purchased from Origin before it became the EA App. I installed the game in English on all three. I uninstalled and reinstalled the game and the packs in Spanish and the issue still persists.
Yeah, the issue in that post is exactly what is happening to me. And yes that's what I meant when discussing the sentiments/biography panel. I guess there isn't a fix if people have been having issues with it for the past couple of years. I can click on the sim profile on the pie menu and not have any issues, however, I don't see that option to click it when I select my own sim. Thank you for linking that thread, I felt like I've looked everywhere and hadn't been able to find anyone else with this issue.
