Small business, no business...

Hi! I got the Sim 4 business and hobbies expansion, and I'm confused/disappointed. So far, I have tried creating a tattoo studio and a cat cafe (different families & different lots), and with both, I am experiencing issues with customers not coming inside. On both lots, I have made sure I have a kiosk and business sign and that all areas are appropriately set to public for customers. I have made sure that there are activities to do and have not set any exemptions for customer types, but nothing has worked. I've moved the kiosk closer to the door, further away, next to the coffee stand/tattoo table. I've added more decor, more activities. I've set all prices to -50%, but I can not figure it out. Customers arrive when I open the small business and have "customer" displayed above them but they simply stand outside and won't enter. I have had my sim stand by them and "talk up the business" I've called sims over to get them inside, but they don't use the kiosk and just stand around until closing. Am I missing something really obvious, or is this a game issue?  (NO CC'S or MODS USED)